> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up notifications

> Configure which admin notifications about customer activity you want to receive via push or email 

Receive real-time push alerts or emails to know what's happening in your coworking space. ​

## Understand admin notifications

Admin notifications are alerts sent to administrators to keep them informed about location updates or other users' actions that may require their attention. These notifications are divided into two main categories:

* Activities related to other users' accounts
* Integration errors and disconnections

Administrators can receive and manage the following notifications:

| **Notification category** | **Notifications included**                                                                                                                                                                            |
| :------------------------ | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Customers                 | Activities that require administrators actions on the **Customers** page: <ul><li>New requests to join</li><li>Company members removed</li><li>Users reported</li><li>User accounts deleted</li></ul> |
| Subscriptions             | <ul><li>New purchases</li></ul>                                                                                                                                                                       |
| Invoices                  | <ul><li>Payments succeeded</li><li>Payments failed</li></ul>                                                                                                                                          |
| Packages                  | <ul><li>New purchases</li></ul>                                                                                                                                                                       |
| Resources                 | <ul><li>New bookings created by the selected users</li><li>Bookings canceled</li></ul>                                                                                                                |
| Visitors                  | <ul><li>New contacts left on Reception</li></ul>                                                                                                                                                      |
| Feed                      | <ul><li>New posts and comments under the post you created or commented on</li></ul>                                                                                                                   |
| Events                    | <ul><li>New attendees</li><li>Tickets canceled</li></ul>                                                                                                                                              |
| Shop                      | <ul><li>New orders</li><li>Orders canceled</li></ul>                                                                                                                                                  |
| Benefits                  | <ul><li>New applications submitted</li></ul>                                                                                                                                                          |
| Support                   | <ul><li>New tickets</li><li>Reminders about new tickets that await action</li><li>Updates on tickets assigned to you or commented by you</li></ul>                                                    |
| Integrations              | <ul><li>Failures of the integration connections</li></ul>                                                                                                                                             |
| Chats                     | <ul><li>New messages</li></ul>                                                                                                                                                                        |

Administrators can manage notifications for users' bookings based on who created the booking:

* Administrators
* Location members
* Network members
* Nonmembers

## Configure admin notifications

Administrators enable notifications they want to receive by following these steps:

1. Tap (...) menu next to the network name top left > go to **Account**.

<Frame>
  <img src="https://mintcdn.com/spacebring/qPht3hD04hiaflw8/images/account-notifications-1.png?fit=max&auto=format&n=qPht3hD04hiaflw8&q=85&s=ec4a3a406f7c7eb0823125b6d90f523c" alt="" width="2364" height="1278" data-path="images/account-notifications-1.png" />
</Frame>

2. Go to **Notifications**.

<Frame>
  <img src="https://mintcdn.com/spacebring/qPht3hD04hiaflw8/images/account-notifications-2.png?fit=max&auto=format&n=qPht3hD04hiaflw8&q=85&s=edcab99b93a0bd8b381e590b7fbcb00c" alt="" width="2276" height="1218" data-path="images/account-notifications-2.png" />
</Frame>

3. Toggle the necessary switches.

<Frame>
  <img src="https://mintcdn.com/spacebring/50dFIjN1xq5_8rv1/images/account-notifications-configure-admin-notifications-notifications-page.png?fit=max&auto=format&n=50dFIjN1xq5_8rv1&q=85&s=66fe464cce836cd6951e1e26edac902f" alt="Account Notifications Configure Admin Notifications Notifications Page" width="2345" height="1504" data-path="images/account-notifications-configure-admin-notifications-notifications-page.png" />
</Frame>

<Info>
  Nonmembers' and invoice activity notifications are enabled by default.
</Info>

<Info>
  Administrators receive notifications only about user activities they can manage according to their [permissions](/administration/roles/permissions).
</Info>

Administrators receive admin notifications via 2 channels:

### Push notifications

All the enabled admin notifications arrive as [push notifications](/account/notifications/push-notifications) to admin web portal and mobile app.

### Email notifications

Administrators can choose to receive all enabled admin notifications via email, in addition to push notifications.

For this, they tap (...) menu next to the network name > go to **Account** > **Notifications** > enable the "Emails" switch at the bottom of the page.

<Frame>
  <img src="https://mintcdn.com/spacebring/qPht3hD04hiaflw8/images/account-notifications-4.png?fit=max&auto=format&n=qPht3hD04hiaflw8&q=85&s=dcf15b2c11bac5d5396249d480b41d47" alt="" width="2198" height="1614" data-path="images/account-notifications-4.png" />
</Frame>

## How administrators receive notifications

Admin notifications appear to administrators in Spacebring on the **Notifications** page.

<Frame>
  <img src="https://mintcdn.com/spacebring/qPht3hD04hiaflw8/images/account-notifications-5.png?fit=max&auto=format&n=qPht3hD04hiaflw8&q=85&s=e6ac156f0fc41c3eba75b71a9e435c1e" alt="" width="1956" height="1040" data-path="images/account-notifications-5.png" />
</Frame>

Each notification includes:

* The name of the user or company
* Description of the user's action
* Name of the service in Spacebring with which the user or a company interacted (a resource, a plan, a product, etc.)

Administrators can click on the notification to reveal additional details about the activity. Administrators can view the customers' profiles by clicking on the company/user's name.

Some notifications may not appear on the **Notifications** page; however, they are still received as pushes or emails and can be seen in Spacebring, indicated by a red badge on the relevant page.

| **Notification**     | **Visible in Spacebring** |
| -------------------- | ------------------------- |
| New requests to join | **Customers**             |
| New Feed posts       | **Feed**                  |
| New Feed comments    | **Feed**                  |
| New tickets          | **Support** > **Tickets** |
| Ticket updates       | **Support** > **Tickets** |
| Chats                | **Chats**                 |

<Info>
  Administrators receive notifications only about other users' bookings and actions. You won't receive notifications about your own actions.
</Info>

## Best practices

Stay in the loop with users' activity by following these tips:

1. Download Spacebring admin mobile app on [iOS](https://apps.apple.com/mo/app/spacebring/id6749810616) and [Android](https://play.google.com/store/apps/details?id=com.spacebring.app), login as an administrator and enable receiving notifications. It'll allow you to receive instant alers to your phone.
2. Install Spacebring as a progressive web app to your desktop and [enable push notifications](/account/notifications/push-notifications).

**FAQs**

<Accordion title="I am not getting admin notifications about certain user activity. What should I do?">
  1. Check your notification settings:
     * Click the (...) menu next to your network name on the left-side panel.
     * Go to **Account > Notifications**.
     * Ensure that notifications for the specific user activity and user group you're interested in are enabled.
  2. Confirm you've allowed receiving notifications on the device where Spacebring is installed:
     * For admin mobile app: follow guidelines by [Google](https://support.google.com/android/answer/9079661) or [Apple](https://support.apple.com/en-us/120681), depending on your device.
     * For admin web portal: add the app to your home screen and [allow push notifications via your browser](/account/notifications/push-notifications).
  3. If you are not receiving email notifications, go to **Account > Notifications** page and enable "Emails" switch.
</Accordion>

<Accordion title="How to set sending notifications about specific user activity to a certain email address?">
  There are two ways to set sending notifications to a certain email address.

  If the employee whose email address you want to notify is an administrator of your space:

  1. [Invite them as an administrator](/customer-management/members#invite-a-member) to Spacebring.
  2. [Set their administrator permissions](/administration/roles/permissions), as needed, if your Spacebring plan allows for this feature.
  3. Ask them to log in to Spacebring, navigate to the [**Account > Notifications**](/account/notifications) [page](/account/notifications), enable the desired notifications, and then toggle on the "Emails" switch located at the bottom of the page.

  If you prefer not to invite the email address as an administrator to Spacebring, you can set up an automation using Zapier:

  1. Create a [Zapier](https://zapier.com/app/assets/zaps) automation designed to send emails.
  2. In the "Trigger" step, select Spacebring and choose the specific user activity event you wish to send notifications about.
  3. In the "Action" step, select your preferred email application (e.g., Gmail, Outlook) and enter the dedicated email address where you want to receive notifications.

  Once set up, this Zapier automation will automatically send an email notification to the specified address every time the chosen user activity occurs in Spacebring.
</Accordion>