> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Learn how to contact Spacebring support via live chat, email, or WhatsApp, how to submit feedback about the platform and feature requests via the feedback form, and track new features, solutions, and product updates with release notes

Contact our team via chat, email, and WhatsApp.

## Office hours

Our regular office hours are *Monday through Friday, 2 a.m. to 5 p.m. Eastern Time (ET)*. Our regular response time is *3 minutes*.

### Chat

To contact us in live chat:

1. Go to admin web portal as [an administrator](/administration/roles).
2. Tap the `Help` button in the bottom left corner > `Messages` > `Send us a message`.

### Email

Feel free to send your questions to [support@spacebring.com](mailto:support@andcards.com) at any time.

<Info>
  In addition to our chat and email support, a dedicated support session is available for purchase.
</Info>

### WhatsApp

Initiate a conversation with our team on WhatsApp using this link: [https://wa.me/+18442632737](https://wa.me/+18442632737).

## Status page

Track the status of our server here: [https://status.spacebring.com/](https://status.spacebring.com/). Press "Subscribe to updates" to subscribe to any news via email, Slack, or Microsoft Teams.

## Feedback

If you have feature requests, insights to share about the platform, or have faced any challenges, use the in-app feedback form to reach us. This is the fastest way to submit feature requests — our team reviews every submission.

1. Press the `Help` button in your admin web portal.
2. In the "Home" section scroll down and choose "Share your feedback" option.
3. Fill out the feedback ticket by answering 4 key questions and press `Create ticket`.

<Frame>
  <img src="https://mintcdn.com/spacebring/lB6hDl1jiyHuiTyU/images/administration-contact-support-1.png?fit=max&auto=format&n=lB6hDl1jiyHuiTyU&q=85&s=07451f6f172941f0d46d67c3cf3ead3f" alt="" width="2706" height="1286" data-path="images/administration-contact-support-1.png" />
</Frame>

This form is designed specifically for reporting challenges or sharing your insights about the platform and features with the Spacebring team. Receiving this form helps us quickly process your feedback and gain a deep understanding of your use case for further investigation.

## Release notes

To stay informed about all new features, solutions and product improvements implemented in Spacebring, monitor **Release notes** in the bottom left corner of the admin web portal.

**FAQs**

<Accordion title="How can I know when a certain feature will be implemented?">
  Keep an eye on the \*\*Release notes \*\*in the bottom left corner of the admin web portal to be constantly notified when new features and solutions you are interested in become available.
</Accordion>