> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Update a ticket's status
> Update support ticket status. OAuth
Required scopes: support
## OpenAPI
````yaml /assets/openapi.json put /support/tickets/v1/{id}/status
openapi: 3.0.2
info:
title: Spacebring
version: 1.0.0
termsOfService: https://www.spacebring.com/terms
servers:
- url: https://api.spacebring.com
security: []
paths:
/support/tickets/v1/{id}/status:
put:
tags:
- Support
summary: Update a ticket's status
description: >-
Update support ticket status. OAuth
Required scopes:
support
operationId: updateSupportTicketStatus
parameters:
- name: id
in: path
description: The id of the ticket.
schema:
type: string
format: uuid
required: true
- in: header
name: spacebring-network-id
schema:
type: string
format: uuid
required: false
description: >-
The id of the network. Required when using bearer token
authentication
requestBody:
$ref: '#/components/requestBodies/updateSupportTicketStatus'
responses:
'200':
description: OK
content:
application/json:
schema:
type: object
properties:
activity:
$ref: '#/components/schemas/ticketActivity'
ticket:
$ref: '#/components/schemas/ticket'
'400':
description: Bad Request
content:
application/json:
schema:
$ref: '#/components/schemas/responseError'
security:
- BasicAuth: []
- OAuth2:
- support
components:
requestBodies:
updateSupportTicketStatus:
content:
application/json:
schema:
type: object
properties:
ticket:
description: Ticket status update.
type: object
properties:
status:
description: New status of the ticket.
type: string
enum:
- closed
- inProgress
- new
- solved
required:
- status
required:
- ticket
required: true
schemas:
ticketActivity:
type: object
properties:
createDate:
description: ISO timestamp of when the activity was created.
type: string
format: date-time
data:
description: Activity-specific payload.
type: object
properties:
attachments:
description: Comment attachments.
type: array
items:
type: object
properties:
height:
description: Image height in pixels.
type: number
key:
description: Storage key of the attachment.
type: string
mime:
description: MIME type of the attachment.
type: string
name:
description: File name of the attachment.
type: string
size:
description: File size in bytes.
type: number
url:
description: Public URL of the attachment.
type: string
width:
description: Image width in pixels.
type: number
required:
- key
- mime
- name
- size
- url
additionalProperties: false
membershipAssignee:
description: Assignee after the update.
type: object
properties:
id:
description: Unique identifier of the membership.
type: string
format: uuid
roleType:
description: Role type of the membership in the location.
type: string
type:
description: Membership type.
type: string
user:
description: User associated with the membership.
type: object
properties:
blocked:
description: Whether the user is blocked.
type: boolean
email:
description: Email address when visible to the caller.
type: string
id:
description: Unique identifier of the user.
type: string
format: uuid
name:
description: First name of the user.
nullable: true
type: string
phoneNumber:
description: Phone number when visible to the caller.
type: string
photoUrl:
description: Profile photo URL.
nullable: true
type: string
surname:
description: Surname of the user.
nullable: true
type: string
required:
- id
- photoUrl
additionalProperties: false
required:
- id
- roleType
- type
additionalProperties: false
previousAttributes:
description: Previous attribute values before the update.
type: object
properties:
membershipAssignee:
description: Assignee before the update.
type: object
properties:
id:
description: Unique identifier of the membership.
type: string
format: uuid
roleType:
description: Role type of the membership in the location.
type: string
type:
description: Membership type.
type: string
user:
description: User associated with the membership.
type: object
properties:
blocked:
description: Whether the user is blocked.
type: boolean
email:
description: Email address when visible to the caller.
type: string
id:
description: Unique identifier of the user.
type: string
format: uuid
name:
description: First name of the user.
nullable: true
type: string
phoneNumber:
description: Phone number when visible to the caller.
type: string
photoUrl:
description: Profile photo URL.
nullable: true
type: string
surname:
description: Surname of the user.
nullable: true
type: string
required:
- id
- photoUrl
additionalProperties: false
required:
- id
- roleType
- type
additionalProperties: false
status:
description: Status before the update.
type: string
enum:
- closed
- inProgress
- new
- solved
additionalProperties: false
status:
description: Status after the update.
type: string
enum:
- closed
- inProgress
- new
- solved
text:
description: Comment text.
type: string
additionalProperties: false
id:
description: Unique identifier of the activity.
type: string
format: uuid
lemAI:
description: Present when the activity was created by Lem AI.
type: object
properties:
name:
description: Display name of the Lem AI assistant.
type: string
photoUrl:
description: Profile image URL of the Lem AI assistant.
type: string
required:
- name
- photoUrl
additionalProperties: false
membership:
description: Membership of the user who performed the action.
type: object
properties:
id:
description: Unique identifier of the membership.
type: string
format: uuid
roleType:
description: Role type of the membership in the location.
type: string
type:
description: Membership type.
type: string
user:
description: User associated with the membership.
type: object
properties:
blocked:
description: Whether the user is blocked.
type: boolean
email:
description: Email address when visible to the caller.
type: string
id:
description: Unique identifier of the user.
type: string
format: uuid
name:
description: First name of the user.
nullable: true
type: string
phoneNumber:
description: Phone number when visible to the caller.
type: string
photoUrl:
description: Profile photo URL.
nullable: true
type: string
surname:
description: Surname of the user.
nullable: true
type: string
required:
- id
- photoUrl
additionalProperties: false
required:
- id
- roleType
- type
additionalProperties: false
ticketRef:
description: ID of the ticket.
type: string
format: uuid
type:
description: Type of ticket activity.
type: string
enum:
- assigneeUpdated
- comment
- statusUpdated
- ticketCreated
required:
- createDate
- id
- ticketRef
- type
additionalProperties: false
ticket:
type: object
properties:
createDate:
description: ISO timestamp of when the ticket was created.
type: string
format: date-time
description:
description: Ticket description text.
type: string
id:
description: Unique identifier of the ticket.
type: string
format: uuid
locationRef:
description: ID of the location.
type: string
format: uuid
membershipAssignee:
description: Assignee membership details.
type: object
properties:
id:
description: Unique identifier of the membership.
type: string
format: uuid
roleType:
description: Role type of the membership in the location.
type: string
type:
description: Membership type.
type: string
user:
description: User associated with the membership.
type: object
properties:
blocked:
description: Whether the user is blocked.
type: boolean
email:
description: Email address when visible to the caller.
type: string
id:
description: Unique identifier of the user.
type: string
format: uuid
name:
description: First name of the user.
nullable: true
type: string
phoneNumber:
description: Phone number when visible to the caller.
type: string
photoUrl:
description: Profile photo URL.
nullable: true
type: string
surname:
description: Surname of the user.
nullable: true
type: string
required:
- id
- photoUrl
additionalProperties: false
required:
- id
- roleType
- type
additionalProperties: false
membershipRefAssignee:
description: ID of the assignee membership.
type: string
format: uuid
membershipRefRequester:
description: ID of the requester membership.
type: string
format: uuid
membershipRequester:
description: Requester membership details.
type: object
properties:
id:
description: Unique identifier of the membership.
type: string
format: uuid
roleType:
description: Role type of the membership in the location.
type: string
type:
description: Membership type.
type: string
user:
description: User associated with the membership.
type: object
properties:
blocked:
description: Whether the user is blocked.
type: boolean
email:
description: Email address when visible to the caller.
type: string
id:
description: Unique identifier of the user.
type: string
format: uuid
name:
description: First name of the user.
nullable: true
type: string
phoneNumber:
description: Phone number when visible to the caller.
type: string
photoUrl:
description: Profile photo URL.
nullable: true
type: string
surname:
description: Surname of the user.
nullable: true
type: string
required:
- id
- photoUrl
additionalProperties: false
required:
- id
- roleType
- type
additionalProperties: false
number:
description: Ticket number within the location.
type: integer
minimum: -9007199254740991
maximum: 9007199254740991
status:
description: Ticket status.
type: string
enum:
- closed
- inProgress
- new
- solved
statusUpdateDate:
description: ISO timestamp of the last status change.
type: string
format: date-time
type:
description: Ticket category type.
type: string
enum:
- access
- accountAndBilling
- bookings
- cleaning
- discriminationAndHarassment
- internet
- mailAndPackages
- noiseAndAcoustics
- offensiveOrObjectionableContent
- other
- printing
- repairAndMaintenance
- temperatureAndVentilation
- websiteAndApp
updateDate:
description: ISO timestamp of the last update.
type: string
format: date-time
userAssignee:
description: Assignee user details.
nullable: true
type: object
properties:
blocked:
description: Whether the user is blocked.
type: boolean
email:
description: Email address when visible to the caller.
type: string
id:
description: Unique identifier of the user.
type: string
format: uuid
name:
description: First name of the user.
nullable: true
type: string
phoneNumber:
description: Phone number when visible to the caller.
type: string
photoUrl:
description: Profile photo URL.
nullable: true
type: string
surname:
description: Surname of the user.
nullable: true
type: string
required:
- id
- photoUrl
additionalProperties: false
userRequester:
description: Requester user details.
nullable: true
type: object
properties:
blocked:
description: Whether the user is blocked.
type: boolean
email:
description: Email address when visible to the caller.
type: string
id:
description: Unique identifier of the user.
type: string
format: uuid
name:
description: First name of the user.
nullable: true
type: string
phoneNumber:
description: Phone number when visible to the caller.
type: string
photoUrl:
description: Profile photo URL.
nullable: true
type: string
surname:
description: Surname of the user.
nullable: true
type: string
required:
- id
- photoUrl
additionalProperties: false
required:
- createDate
- description
- id
- locationRef
- number
- status
- type
- updateDate
additionalProperties: false
responseError:
type: object
properties:
message:
type: string
type:
type: string
securitySchemes:
BasicAuth:
type: http
description: >-
See our [authentication
documentation](https://www.spacebring.com/docs/api-reference/authentication#basic-authentication)
for how to authorize your requests
scheme: basic
OAuth2:
type: oauth2
description: >-
See our [authentication
documentation](https://www.spacebring.com/docs/api-reference/authentication#oauth2)
for how to authorize your requests
flows:
authorizationCode:
authorizationUrl: https://api.spacebring.com/oauth2/authorize
tokenUrl: https://api.spacebring.com/oauth2/token
refreshUrl: https://api.spacebring.com/oauth2/token
scopes:
benefits.readonly: Read benefits and applications
benefits: Read and write benefits and applications
community.readonly: Read community companies and memberships
community: Read and write community companies and memberships
events.readonly: Read events and tickets
events: Read and write events and tickets
feed.readonly: Read feed posts
feed: Read and write feed posts
invoices.readonly: Read invoices
invoices: Read and write invoices
locations.readonly: Read locations
locations: Read and write locations
plans.readonly: Read plans
plans: Read and write plans
resources.readonly: Read resources and bookings
resources: Read and write resources and bookings
subscriptions.readonly: Read subscriptions
subscriptions: Read and write subscriptions
shop.readonly: Read products and orders
shop: Read and write products and orders
support.readonly: Read support tickets
support: Read and write support tickets
transactions.readonly: Read transactions
transactions: Read and write transactions
visitors.readonly: Read visitors
visitors: Read and write visitors
````