> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Orders
> Create orders for customers, track and process shop orders, manage order statuses, cancel orders and manage refunds
Administrators track and manage all shop orders on the **Catalog** > **Products** page > **Orders** panel. Orders are sorted from newest to oldest, and each one has a unique number within the location (e.g., #30).
Open [an order a customer placed](/docs/member/shop) to see the ordered products and their options and quantity, the buyer, the payment method they chose, and the order's status.
[Configure the notifications](/docs/account/notifications) to be instantly notified about new shop orders.
## Create an order for a customer
Order shop products for a customer when they ask at the front desk, call, or send a message.
1. Go to **Catalog** > **Products** and click **Create order** in the top right corner.
2. Under **Customer**, select the member or nonmember the order is for. If the buyer isn't in Spacebring yet, choose **New nonmember**, fill in their details, and click **Create**. The new [nonmember](/docs/customer-management/users/nonmembers) is selected as the customer.
3. Under **Products**, click **Add**, select a product option and its quantity, and click **Save**. Repeat for every product in the order.
4. Optionally, enter a **Comment** with extra details about the order.
5. Under **Payment**, select the [payment method](/docs/billing/payments/payment-methods#charge-a-customer-as-an-administrator) to charge the customer for the order.
* External, invoice, and card payments appear only when every product in the order has a money price. Credits appear only when every product has a credit price.
6. Click **Create**.
The order appears on the **Orders** panel under the customer's name, with the **New** status, or **Pending** for a pending external payment.
You can create orders on the web version of the admin app only.
## Manage orders
An order's status shows how far along its processing is:
* **Pending** — the payment hasn't gone through yet. The order becomes **New** once the payment succeeds, and its status can't be changed before that.
* **New** — placed but not processed yet. Orders paid with credits, by invoice, or for free get this status right away.
* **In progress** — currently being processed.
* **Completed** — successfully processed.
* **Canceled** — canceled by the customer or an administrator, or the payment failed or wasn't completed.
Only administrators can change an order's status. Click the **Status** icon next to the order — or open the order and use the **Status** field — and choose the new status. The customer receives [a push notification](/docs/member/account/notifications) when their order status changes.
### Cancel an order and issue a refund
To cancel an order — for example, if the product is out of stock or there is an issue with it — set its status to **Canceled**. You'll be asked to confirm whether the customer is eligible for a refund; canceling does not refund automatically. If you confirm, the refund is issued automatically. [Understand refunds](/docs/billing/payments/refunds)
A canceled order can't be moved back to another status.
## Track orders
On the **Orders** panel, click **Add filter** and pick a property:
* Filter by **Status** to see **Pending**, **New**, **In progress**, **Completed**, or **Canceled** orders.
* Filter by **Category** to see orders from a specific shop category.
* Filter by **Product** to see orders that include a specific product.
* Filter by **User** to see all orders of a specific customer.
* Filter by **Create date** to see orders created in a ready-made period, such as **Today** or **Last 28 days**, or click **Custom** to set an exact date or range.
### Export an orders report
On the **Orders** panel, apply the necessary filters, then click **(...)** in the top right corner > **Export orders** > **CSV** or **XLSX** to download a report on the filtered orders.
The report includes each order's number, create date, and ordered products, its status, payment method, payment amount and currency, and payment status, and the buyer's contact details.
## FAQs
**Pending** means the payment hasn't gone through yet, so the order stays in the **Pending** status. The order is canceled automatically if the payment isn't completed within 15 minutes. An order with a pending external payment isn't canceled. It stays pending until its transaction is marked as paid.
**Disputed** means the buyer's bank opened a dispute over the payment.
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