> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Nonmembers
> Understand the nonmember role, learn how to add and manage nonmembers
## Who is a nonmember
A nonmember is a customer in your space who does not belong to the community inside a specific location and only occasionally interacts with your location. Nonmembers are also all your former members who were removed from the **Customers**. Thus, nonmembers don't have the same level of access to facilities, services, and benefits as members. Here is an example of the nonmember profile:
Spacebring allows you to easily track nonmembers' activities, handle them efficiently, and interact with them to grow the community.
Users become nonmembers after doing the following actions:
* Creating a paid or free booking on the **Rooms**, **Desks**, **Parking**, or **Offices** pages
* Submitting any successful payment
* Applying for a benefit
* Ordering any product on **Shop**
* Joining any event.
Users who just start making a payment, ordering a product, creating a booking, etc., do not become nonmembers unless they complete these actions.
## Add a nonmember
Spacebring allows you to add a nonmember manually to issue an invoice to them or make a booking on their behalf. There are three ways to add a nonmember.
### From the Customers page
If you need to issue an invoice to a nonmember for a service other than a booking, follow these steps to add them:
1. Go to the **Customers** page > press the menu (...) top tight > `Add nonmember`.
2. Fill out the customer's name, email address, and phone number.
3. Press `Done`. The customer's profile is created on the **Nonmembers** page.
To issue an invoice to a nonmember:
1. Go to the **Billing** page in their profile.
2. [Create and issue a one-off invoice.](/billing/invoicing/issue-invoices)
3. The customer will receive an invoice via email with the `Pay` button and can pay online by card or bank debit.
### From booking creation
If you need to make a booking for a nonmember, follow these steps to add them:
1. Go to **Resources** > **Rooms**, **Desks**, or **Parking** > select the resource the nonmember wants to book.
2. In the "Booker" dropdown, find the `New nonmember` option.
3. Enter the customer's details and complete the booking. This will create a [nonmember](/customer-management/nonmembers) profile for the user automatically.
4. [Follow these steps](/integrations/bookings/book-for-customers-with-the-invoice-payment-method) to issue an invoice for the booking.
### From the Contacts page
When walk-ins [leave their contact details](/service/visitors/collect-contacts-of-walk-ins-with-reception) through the Reception app, you can add them as a nonmember with just one click without manually re-entering their information. This is useful if:
* You need to create a booking for them (e.g., they’re paying externally or via invoice).
* You need to issue an invoice for a service or resource.
1. Go to **Service > Visitors** > **Contacts** page.
2. Click a contact to open their details.
3. Click to add them as a nonmember.
* To [make a booking for them](/integrations/bookings/book-for-customers-with-the-invoice-payment-method), go to the **Resources** page, and type their name in the "Booker" field — it will appear automatically.
* To [issue an invoice](/billing/invoicing/issue-invoices) for them, click their name to open their newly created nonmember profile > go to **Billing**.
We recommend promoting customer independence and encouraging new customers to complete their booking or purchase on their own. However, if you need to accept payment via bank debit to save on credit card processing fees or if there is any other reason why the customer is unable to complete the booking or payment by themselves, you can add them as a nonmember and book or issue an invoice to them.
## What a nonmember can do
* View and interact with the pages and content that have "Public" [visibility](/location/visibility) (or "Network members" if the user is a member in another location)
* Receive and pay for invoices
* Sign up for plans
* Access information about their invoices or payments
* Add and edit their billing details.
Nonmembers become active and count towards your subscription only if they [meet the criteria](/administration/billing/active-users) by interacting with Member Web Portal or Member Mobile Apps.
Each location has a unique list of nonmembers.
## Manage nonmembers
To locate nonmembers, navigate to the **Customers** page and select "Nonmembers" in the drop-down list at the top of the page.
Administrators can view all past activities of nonmembers, including their bookings, payments, invoices, etc.
Administrators can manage nonmembers in the following ways:
* [Delete them from nonmembers](/customer-management/remove-a-user)
* [Restore their access as a member](/customer-management/reinvite-users-&-restore-companies)
* Manage their billing information
**FAQ**
No, providing an email address is mandatory when adding a nonmember. The email address is required for the user to log into their account. They must enter their email address, and the system will send the OTP code to that address.
Spacebring allows you to easily track nonmembers' activities, handle them efficiently, and interact with them to grow the community.
Users become nonmembers after doing the following actions:
* Creating a paid or free booking on the **Rooms**, **Desks**, **Parking**, or **Offices** pages
* Submitting any successful payment
* Applying for a benefit
* Ordering any product on **Shop**
* Joining any event.
3. Press `Done`. The customer's profile is created on the **Nonmembers** page.
To issue an invoice to a nonmember:
1. Go to the **Billing** page in their profile.
2. [Create and issue a one-off invoice.](/billing/invoicing/issue-invoices)
3. The customer will receive an invoice via email with the `Pay` button and can pay online by card or bank debit.
### From booking creation
If you need to make a booking for a nonmember, follow these steps to add them:
1. Go to **Resources** > **Rooms**, **Desks**, or **Parking** > select the resource the nonmember wants to book.
2. In the "Booker" dropdown, find the `New nonmember` option.
3. Enter the customer's details and complete the booking. This will create a [nonmember](/customer-management/nonmembers) profile for the user automatically.
4. [Follow these steps](/integrations/bookings/book-for-customers-with-the-invoice-payment-method) to issue an invoice for the booking.
### From the Contacts page
When walk-ins [leave their contact details](/service/visitors/collect-contacts-of-walk-ins-with-reception) through the Reception app, you can add them as a nonmember with just one click without manually re-entering their information. This is useful if:
* You need to create a booking for them (e.g., they’re paying externally or via invoice).
* You need to issue an invoice for a service or resource.
1. Go to **Service > Visitors** > **Contacts** page.
2. Click a contact to open their details.
3. Click to add them as a nonmember.
* To [make a booking for them](/integrations/bookings/book-for-customers-with-the-invoice-payment-method), go to the **Resources** page, and type their name in the "Booker" field — it will appear automatically.
* To [issue an invoice](/billing/invoicing/issue-invoices) for them, click their name to open their newly created nonmember profile > go to **Billing**.