> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Customize emails
> Customize different emails sent to users, including invitations and confirmations, with your own text
You can customize certain email notifications sent to users by adding your own text. This allows you to create a more personalized experience for your customers and automatically provide them with all the necessary details, reducing follow-up questions.
## Member invitations and invitation reminders
When you [invite a new member](/docs/customer-management/users/members#invite-a-member), they receive a default invitation email:
To customize member invitation email:
1. Go to **Location settings > Customers** page.
2. In the **Custom emails** section, enable **Invitation**.
3. Paste your custom email text.
* The invitation email always includes:
* A greeting at the beginning
* A call-to-action at the end for the user to sign in with their email address.
* Your custom text will replace the middle section of the email.
4. Enable **Invitation reminder** to customize it as well, if preferred. This reminder is automatically sent 3 days after the initial invitation if the user has not yet activated their account.
## Booking confirmations
By default, users do not receive a booking confirmation email. They only receive a payment confirmation (receipt) if they paid via a payment gateway:
To send your custom booking confirmation emails:
1. Go to **Resources** > **Rooms**, **Desks**, **Parking**, or **Equipment**.
2. When creating or editing a resource, find the **Confirmation email** property.
3. Choose which user roles should receive this email when booking and paste your custom text.
* The booking confirmation email, by default, includes:
* A 'Thank you' for the booking
* Booking date and time
* Your custom text will be inserted in the middle.
## Event joining confirmations
By default, for event tickets, users do not receive confirmation emails. They only receive a payment confirmation (receipt) if they paid via a payment gateway.
To send your custom confirmation emails to event attendees:
1. Go to the **Events** page.
2. When creating or editing an event, enable **Confirmation email** and paste your email text.
* The event joining confirmation email, by default, includes:
* A 'Thank you' for joining the event
* Event date, time, and venue
* Your custom text will be inserted in the middle.
## Shop order confirmations
By default, for shop orders, users do not receive confirmation emails. They only receive a payment confirmation (receipt) if they paid via a payment gateway.
To send your custom confirmation email to users after all orders:
1. Go to the **Location settings** > **Service** page > **Shop** tab
2. Enable **Order confirmation email**, and paste your email text.
* The shop order confirmation email, by default, includes:
* A 'Thank you' for the order
* Purchase details: order number, products, and total amount paid.
* Your custom text will be inserted in the middle.
Separate confirmation emails for each product have been replaced by one confirmation email for all shop orders. To configure individual emails for the specific product, use [Zapier](/docs/integrations/automation/zapier).
## Benefit application confirmations
By default, for benefit applications, users do not receive confirmation emails. To send your custom confirmation emails to benefit applicants:
1. Go to the **Benefits** page.
2. When creating or editing an event, enable **Confirmation email** and paste your email text.
* The benefit application email, by default, includes a 'Thank you' for applying for the benefit.
* Your custom text will be pasted after it.
## Visit invitations
When members [invite a visitor](/docs/member/visitors/preregister-visitors-and-approve-visit-requests), they receive a default invitation email:
To customize the visitor invitation email:
1. Go to **Location settings > Service** page > **Visitors** tab
2. In the **Custom emails** section, enable **Invitation**.
3. Paste your custom email text.
* The visit invitation email, by default, includes:
* The invitation to visit your space
* Date and time of the visit
* Visit code
* Friendly ending "We are looking forward to greeting you at \[Your space name]!"
* Your custom text will be pasted after it.
**FAQs**
To view the list of notifications and emails users receive, refer to the [Understand user notifications](/docs/member/account/notifications) doc.
Use [Zapier integration](/docs/integrations/automation/zapier) to customize other notifications, not included on this list of customizable emails. It supports a wide range of Spacebring trigger events, allowing you to send your own custom notifications or emails to customers based on those events.
Yes. These custom text fields render Markdown formatting, so add hyperlinks using Markdown link syntax: `[text](url)`. For example, `[Spacebring docs](https://www.spacebring.com/docs)` appears as a clickable link reading [Spacebring docs](https://www.spacebring.com/docs).
You can use this to add hyperlinks in any custom emails: invitations, invitation reminders, booking confirmations, event joining confirmations, shop order confirmations, benefit application confirmations, and visit invitations.
You don't need to write an email yourself. When you invite a member from the admin portal, Spacebring automatically sends them a default invitation email that already covers what a new member needs to get started:
The default email includes a personalized greeting, lists what they can do in the app and has an "Activate my account" button which takes them directly to the member portal.
If you want to add your own text — such as space-specific details or extra onboarding notes — you can customize the invitation email:
1. Go to **Location settings > Customers**.
2. In the **Custom emails** section, enable **Invitation**.
3. Paste your custom text. It replaces the middle of the email, between the greeting and the activation button.