> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification preferences

> Configure which email and push notifications are sent to users, set each one to Always on, On by default, Off by default, or Always off, and check every notification users receive, including invoice emails

[Owners and super administrators](https://www.spacebring.com/docs/administration/administrators.md#understand-administrator-roles) can configure which email and push notifications are sent to users, and which ones users can turn off. For example, you can set invoice emails to **Always on** so that every user must receive them, and let members turn off feed post notifications.

## Set notification preferences

1. Click your network name top left.
2. Go to **Network settings** > **Notifications** > **Preferences**.
3. In **User notification settings**, choose an **Email** and a **Push** setting for each notification:
   * **Always on** — every user must receive it and can't turn it off.
   * **On by default** — all users receive it by default, and each user can turn it off in their notification preferences.
   * **Off by default** — users don't receive it by default, and each user can turn it on in their notification preferences.
   * **Always off** — it isn't sent to any user.

![User notification settings on the Preferences tab of the Notifications page with an email and a push setting for each notification on Spacebring's coworking space management platform](https://mintcdn.com/spacebring/SyDsl9vlEpDEh03d/images/general-notification-preferences-set-notification-preferences.png?fit=max\&auto=format\&n=SyDsl9vlEpDEh03d\&q=85\&s=1e6cb5906df5dacc2d6eb72126866309)

Your changes apply right away to all users:

* **Always on** and **Always off** apply to every user, including users who previously changed the notification in their notification preferences.
* **On by default** and **Off by default** apply to users who haven't changed the notification in their notification preferences. Users who previously changed it keep their own choice.

Users turn notifications on or off on their [**Account** > **Notifications**](https://www.spacebring.com/docs/member/account/notifications.md#how-users-manage-their-notification-preferences) page.

> [!NOTE]
>
> Billing emails also go to the customer's billing and company email addresses. Those follow your setting, and members can't change them.

## Understand which notifications users receive

The tables show the default setting of each notification, grouped as on the **Preferences** tab, where you can change it.

### Bookings

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Booking invitations and updates | <ul><li>An administrator or [company manager](https://www.spacebring.com/docs/customer-management/companies/members-and-managers.md) creates a booking for the user, or adds them as an invitee to a booking</li><li>The date, time, quantity/seats, title, memo, or recurrence of their booking is [edited](https://www.spacebring.com/docs/resource-management/resources/bookings.md#edit-a-booking)</li><li>A booking of their [recurring booking](https://www.spacebring.com/docs/resource-management/resources/bookings.md#recurring-booking-payments) couldn't be charged, or was canceled because their credits or day passes didn't cover it</li><li>A booking their credits, day passes, or saved card couldn't pay for was added to their invoice instead</li></ul> | On by default | On by default |
| Booking start reminders | Reminder before the booking starts: 5 minutes before for rooms and equipment, 1 hour before for desks, offices, and parking lots. Includes the check-in code when the booking has one. | On by default | Off by default |
| Booking end reminders | Reminder 5 minutes before a room or equipment booking ends | On by default | Off by default |

### Billing

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Invoice issued | <ul><li>`Your invoice is ready for payment`.</li><li>Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached.</li><li>Also sent by email when an administrator resends the invoice: `This is a friendly reminder that your invoice is ready for payment.`</li></ul> | Always on | Always on |
| Upcoming charge reminder | <ul><li>Sent 3 days before a subscription's renewal invoice is issued.</li><li>If a customer has a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date]. Your [payment method] will be charged at that time. If you’d prefer to use a different payment method, go to Membership > Billing, add a new one, and set it as default.`</li><li>If a customer doesn't have a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date].`</li><li>Includes an option to open and preview the invoice and update their default payment method.</li><li>Not sent when:<ul><li>**Auto-pay** is off for the customer</li><li>Payment collection is paused</li><li>The subscription is free or in its final period</li></ul>It's still sent for a free subscription or one in its final period if the subscription has pending invoice items.</li></ul> | *X* | On by default |
| Payment failed | <ul><li>​`Invoice payment was unsuccessful. Please provide a valid payment method.`</li><li>Includes an option to open the invoice from the notification and pay with an alternative payment method.</li></ul> | Always on | Always on |
| Invoice voided | <ul><li>​`Your invoice is voided.`</li><li>Provides an option to open the invoice from the notification, includes the invoice details, and a PDF attached.</li></ul> | Always on | Always on |
| Receipts | <ul><li>Invoice paid (auto-charged, charged by an administrator, or paid manually by the user): ​`Your invoice payment to [Location] is processing.` and ​`We have successfully processed payment to [Location], and you may find your receipt attached.` Includes the invoice details and invoice and receipt PDFs attached.</li><li>Payment made via a payment gateway</li></ul> | *X* | Always on |
| Credit notes | A credit note for the user's invoice is issued or voided | Always on | Always on |
| Payment retries and reminders | [Understand payment retries and reminders](https://www.spacebring.com/docs/billing/invoices/payment-retries-and-reminders.md) | *X* | If set up by an administrator; By default enabled ✓ |

### Subscriptions and credits

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Subscription created or expiring | <ul><li>Subscription created for the user</li><li>Reminder that their subscription ends in 3 days</li></ul> | On by default | On by default |
| Credits and day passes | <ul><li>Credits and day passes accrue or expire with subscription renewal</li><li>Credits granted or deducted by administrator</li><li>Credits or day passes are too low at subscription renewal to pay for [scheduled bookings](https://www.spacebring.com/docs/billing/credits-and-day-passes/scheduled-transactions.md)</li></ul> | On by default | Off by default |

### Events

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Event reminders | Reminders about the event the user joined 24 and 1 hour before. Include the check-in code when event ticket check-ins are on. | On by default | On by default |
| Event canceled | The event the user joined was canceled | On by default | On by default |

### Shop

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Order status | The user's shop order is updated, completed, or canceled | On by default | *X* |

### Community

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| New feed posts | A new feed post | On by default | Off by default |
| Feed comments | New comments on a post the user created or commented on | On by default | Off by default |
| Chat messages | A new chat message, or group chat activity: the user is added to a chat, members are added or removed, the group photo or name is changed, or their role is changed | On by default | On by default |
| Join and invitation request updates | <ul><li>The user's [request to join](https://www.spacebring.com/docs/customer-management/users/requests-to-join.md) the location is rejected</li><li>Their request to invite someone to their company is approved or rejected</li></ul> | On by default | On by default |

### Support

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Support ticket created for the member | An administrator creates a support ticket for the user | On by default | On by default |
| Support ticket updates | New comments and status/assignee updates on the user's support tickets | On by default | On by default |

### Visitors

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Visitor check-ins | The user's visitor has arrived and [checked in](https://www.spacebring.com/docs/member/visitors/check-in-and-check-out.md) through the Reception app | On by default | On by default |
| Visit requests | A visitor [requested a visit](https://www.spacebring.com/docs/member/visitors/check-in-and-check-out.md) with the user | On by default | On by default |

### Deliveries

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Delivery received | A delivery arrived for the user, or for a company they manage, and is waiting at the reception. Includes the delivery's comment. | On by default | On by default |

### Contracts

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Contract ending or terminated | The user's contract ends soon or was terminated | *X* | Always on |

### Other emails

These emails aren't on the **Preferences** tab. Login codes and signature requests are always sent too.

| Notification | Meaning | Push | Email |
| :- | :- | :- | :- |
| Member invitation | An administrator invited the user to join the location as a member, or approved their request to join | *X* | Always sent |
| Visit notifications | Visitor invitation, visit change, or cancellation emails | *X* | Always sent |
| Other confirmation emails | Confirmation for booking, shop order, event joining, benefit application | *X* | If [set up](https://www.spacebring.com/docs/general/customize-emails.md) by administrator |

## FAQs

> [accordion] Can I choose which notifications I get as an administrator?
>
> Yes. Your own notifications are set on your [**Account** > **Notifications**](https://www.spacebring.com/docs/account/notifications.md) page.


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