> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Overview of the push and email notifications users receive, and how users can manage notification preferences

User notifications inform users about updates, reminders, and actions related to their account. They help users stay engaged, up-to-date, and prompted to act when needed.

## How users receive and manage notifications

### Push notifications

Users receive all notifications as push notifications by default, except member invitations, confirmation emails, and emails to visitors.

How users allow push notifications:

* [From member mobile app](/account/notifications/push-notifications)
* [From member web portal](/account/notifications/push-notifications)

### Email notifications

There are mandatory and optional email notifications.

* Mandatory emails are always delivered and cannot be disabled.
* Users can manage the optional ones via their **Account** page **> Notifications**.

<Frame>
  <img src="https://mintcdn.com/spacebring/7M2PF9C_2uoSxV-K/images/member-account-notifications-1.png?fit=max&auto=format&n=7M2PF9C_2uoSxV-K&q=85&s=10d63a1e828bbe09a3f3a80557bd4348" alt="" width="2293" height="1433" data-path="images/member-account-notifications-1.png" />
</Frame>

If enabled, users receive them via both email and push notifications. If disabled, they receive them only as push notifications.

## Which notifications users receive

Examples of the user notifications include (not limited to):

| Notifications                        | Meaning                                                                                                                                                                                       | Sent as push | Sent via email                   |
| :----------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :----------- | :------------------------------- |
| Booking invitations                  | <ul><li>Administrator or [<u>company manager</u>](/customer-management/company-members-and-managers) creates a booking for you</li><li>You are invited to the booking as an invitee</li></ul> | ✓            | Optional By default enabled ✓    |
| Booking start reminders              | Reminder 5 minutes before the booking starts                                                                                                                                                  | ✓            | Optional By default disabled *X* |
| Booking end reminders                | Reminder 5 minutes before the booking ends                                                                                                                                                    | ✓            | Optional By default disabled *X* |
| Subscription updates                 | <ul><li>Subscription created for you</li><li>Credits and day passes accrue or expire with subscription renewal</li><li>Reminder that your subscription ends in 1 day</li></ul>                | ✓            | Optional By default enabled ✓    |
| Community requests                   | Updates on your request to join the location                                                                                                                                                  | ✓            | Optional By default enabled ✓    |
| Credit and day pass updates by admin | Credits granted or charged by administrator                                                                                                                                                   | ✓            | Optional By default disabled *X* |
| New feed posts                       | A new feed post                                                                                                                                                                               | ✓            | Optional By default disabled *X* |
| Feed comments                        | New comments on a post you created or commented on                                                                                                                                            | ✓            | Optional By default disabled *X* |
| Event reminders                      | Reminders about the event you joined 24 and 1 hour before                                                                                                                                     | ✓            | Optional By default enabled ✓    |
| Events canceled                      | The event you joined was canceled                                                                                                                                                             | ✓            | Optional By default enabled ✓    |
| Visitor check-ins                    | Your visitor has arrived and [<u>checked in</u>](/member/visitors/how-visitors-check-in-and-check-out) through the Reception app                                                              | ✓            | Optional By default enabled ✓    |
| Visit requests                       | A visitor [<u>requested a visit</u>](/member/visitors/how-visitors-check-in-and-check-out) with you                                                                                           | ✓            | Optional By default enabled ✓    |
| New support tickets                  | Administrator creates a support ticket for you                                                                                                                                                | ✓            | Optional By default enabled ✓    |
| Support ticket comments              | New comments on your support tickets                                                                                                                                                          | ✓            | Optional By default enabled ✓    |
| Support ticket updates               | Status/assignee updates to your support tickets                                                                                                                                               | ✓            | Optional By default enabled ✓    |
| Chat messages                        | A new chat message                                                                                                                                                                            | ✓            | Optional By default enabled ✓    |
| Member invitation                    | Administrator invited you to join the location as a member                                                                                                                                    | *X*          | Mandatory<br />✓                 |
| Payment confirmation                 | Payment made via a payment gateway                                                                                                                                                            | *X*          | Mandatory<br />✓                 |
| Visit notifications                  | Visitor invitation, vist change, or cancellation emails                                                                                                                                       | *X*          | Mandatory<br />✓                 |
| Other confirmation emails            | Confirmation for booking, shop order, event joining, benefit application                                                                                                                      | *X*          | If set up by administrator       |

## Invoice-related user notifications

Invoice notifications ensure timely payments, confirm transactions, remind users of upcoming charges, and alert them to failed payments.

| Event                                                                           | Notification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | Sent as push | Sent via email                                                 |
| :------------------------------------------------------------------------------ | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :----------- | :------------------------------------------------------------- |
| Upcoming subscription auto-invoice or auto-pay (3 days before renewal)          | <ul><li>If a customer has a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date]. Your [payment method] will be charged at that time. If you’d prefer to use a different payment method, go to Membership > Billing, add a new one, and set it as default.`</li><li>If a customer doesn't have a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date].`</li><li>Includes an option to open and preview the invoice and update their default payment method.</li></ul> | *X*          | Mandatory<br />✓                                               |
| Invoice issued                                                                  | <ul><li>`Your invoice is ready for payment`.</li><li>Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                    | ✓            | Mandatory<br />✓                                               |
| Invoice paid (auto-charged, charged by administraror, or paid manually by user) | <ul><li>​`Your invoice payment to [Location] is processing.` and<br />​`We have successfully processed payment to [Location], and you may find your receipt attached.`</li><li>Includes the invoice details and invoice and receipt PDFs attached.</li></ul>                                                                                                                                                                                                                                                                                                                              | *X*          | Mandatory<br />✓                                               |
| Invoice auto-charge failed                                                      | <ul><li>​`Invoice payment was unsuccessful. Please provide a valid payment method.`</li><li>Includes an option to open the invoice from the notification and pay with an alternative payment method.</li></ul>                                                                                                                                                                                                                                                                                                                                                                            | ✓            | Mandatory<br />✓                                               |
| Invoice resent to user by an administrator                                      | <ul><li>​`This is a friendly reminder that your invoice is ready for payment.`</li><li>Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached.</li></ul>                                                                                                                                                                                                                                                                                                                                                                  | *X*          | Mandatory<br />✓                                               |
| Automatic invoice payment retires and reminders (if enabled)                    | [<u>Understand payment retries and reminders</u>](/billing/invoicing/payment-retries-and-reminders)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | *X*          | If set up by an administrator;<br />By default enabled <br />✓ |
| Invoice voided                                                                  | <ul><li>​`Your invoice is voided.`</li><li>Provides an option to open the invoice from the notification, includes the invoice details, and a PDF attached.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                      | ✓            | ✓                                                              |

**FAQs**

<Accordion title="Why does my member receive administrator notifications?">
  Spacebring's [admin notifications](/account/notifications) are only sent to administrator accounts. To prevent your member from getting them, [remove their administrator role](/customer-management/remove-a-user).
</Accordion>