> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Events

> Undertsand how users browse and join events, purchase and cancel tickets, and the automated event reminders users receive

Members and nonmembers can easily join events. This process ensures a superior experience, allowing users to engage with your activities and space with just a few clicks.

## How users join the event

Users join the event by following these steps:

<Info>
  Purchasing multiple tickets at once is currently available on the member web portal. In the member mobile app, it'll be possible starting with version 4.8.16.
</Info>

1. Go to the **Events** page.
   * View all the scheduled events in the event feed, or
   * Use the **Calendar** tab to switch to a monthly calendar view of all events, or
   * Use the **Search** field to quickly find a specific event or all available dates and time slots for that event.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-1.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=9d5961012758633aaac4c2ff4a947be3" alt="" width="1393" height="666" data-path="images/member-events-1.png" />
</Frame>

2. Select the desired event and press **Join**.

<Frame>
  <img src="https://mintcdn.com/spacebring/ttv62ABj_RcDOLlq/images/member-events-how-users-join-the-event-select-event.png?fit=max&auto=format&n=ttv62ABj_RcDOLlq&q=85&s=8c8e19c90e66a218990049d5720e01f4" alt="Member Events How Users Join The Event Select Event" width="2816" height="1518" data-path="images/member-events-how-users-join-the-event-select-event.png" />
</Frame>

3. Select the number of tickets to purchase. If the user purchases more than one, they still get a single ticket, with the quantity indicated on it, rather than a separate ticket per attendee.
4. Enter a [promo code](/docs/billing/discounts/give-and-apply#create-promo-codes) to redeem a discount on the event ticket if you qualify.
5. Select the payment method and press the **Join for...** button.
6. Enter their [billing details](/docs/customer-management/billing-details), if they haven't yet. Billing details fields appear depending on the [**Require billing details** setting.](/docs/customer-management/billing-details)

<Frame>
  <img src="https://mintcdn.com/spacebring/ttv62ABj_RcDOLlq/images/member-events-how-users-join-the-event-get-ticket.png?fit=max&auto=format&n=ttv62ABj_RcDOLlq&q=85&s=31196a545cbb0817e3b0e24e987d6de8" alt="Member Events How Users Join The Event Get Ticket" width="2816" height="1518" data-path="images/member-events-how-users-join-the-event-get-ticket.png" />
</Frame>

6. Once a ticket is purchased, users can also add the event to their Google Calendar or Microsoft 365 Outlook.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-4.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=27690e8a82ccfcc13bf7c9a1472b9e0f" alt="" width="1084" height="760" data-path="images/member-events-4.png" />
</Frame>

## How users view event tickets

Users can view their tickets for events in a few ways:

* Right after joining the event. Attendees' tickets show the time of the event and the unique QR code. If a user purchased more than one ticket, the ticket view also displays the  quantity.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-5.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=65547b1a6e7864add2f5827b00ddf267" alt="" width="1518" height="848" data-path="images/member-events-5.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-6.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=67cd13528397948152099abf92a60efb" alt="" width="890" height="790" data-path="images/member-events-6.png" />
</Frame>

* On the **Account** (by pressing a button with your profile image, initials, or the user icon on the app's main page) > **Tickets** page.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-7.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=988d293ffe78641f7084f762c6946ede" alt="" width="1474" height="283" data-path="images/member-events-7.png" />
</Frame>

* At the top of the **Locations** page. By pressing it, the user's ticket is displayed.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-8.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=3922ba254a615bca40ee05702c6aa168" alt="" width="1286" height="373" data-path="images/member-events-8.png" />
</Frame>

## Event reminders

There are several reminders of upcoming events for event attendees:

* Email confirmation (if enabled in event settings) at the time of purchase.
* [Notification](/docs/member/account/notifications) 24 hours before the event starts.
* [Notification](/docs/member/account/notifications) 1 hour before the event starts.
* Banner on the **Locations** page until the event ends.

## How users cancel the ticket

Users can cancel their event ticket in two ways:

* Go to Locations > **Events** > select the event they joined > press **View ticket** > press **Cancel ticket** and confirm.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-9.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=7de253dcb00d596456caa66122de7f47" alt="" width="986" height="759" data-path="images/member-events-9.png" />
</Frame>

* Go to the **Account** page > **Tickets >** open the necessary ticket > press **Cancel ticket** and confirm the choice. [How users receive a refund](/docs/billing/payments/refunds)

## How members view event attendees

When members open an event, they can view the attendee list. The visibility of attendees depends on two factors: the [event's **Show attendees** setting](/docs/engagement/events) and the individual members' [privacy settings](/docs/customer-management/users/manage-account). However, the event host is always visible to members, irrespective of the host's personal name visibility settings.

## How nonmembers view event attendees

Once [nonmembers](/docs/customer-management/users/roles) open an event, they cannot see any information on event attendees, regardless of [their privacy settings](https://arc.net/l/quote/kdroifny). They can view the event host, depending on the host's [name visibility settings](/docs/customer-management/users/manage-account).

## Tips

* [Configure the notifications](/docs/account/notifications) to instantly receive notifications about purchased and canceled tickets.
* Differentiate ticket prices for event attendees and offer early-bird discounts for your events by using [discounts](/docs/billing/discounts).

**FAQs**

<Accordion title="How do I send an email to event attendees?">
  * Pre-event confirmation emails\*\*:\*\* enable the **Confirmation email** option when creating an event to send a custom email to all attendees as soon as they join.
  * Post-event emails: export an [**Event attendees** report](/docs/analytics/reports) to get email addresses, then upload them to your preferred email platform for follow-up messages.
</Accordion>

<Accordion title="How are events ordered in the Event feed for customers?">
  The **Event** feed shows upcoming events first from nearest to furthest, followed by past events in chronological order from the most recent to the oldest.
</Accordion>