> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Events

> Undertsand how users browse and join events, purchase and cancel tickets, and the automated event reminders users receive

Members and nonmembers can easily join events. This process ensures a superior experience, allowing users to engage with your activities and space with just a few clicks.

## How users join the event

Users join the event by following these steps:

1. Go to the **Events** page.
   * View all the scheduled events in the event feed, or
   * Use the **Calendar** tab to switch to a monthly calendar view of all events, or
   * Use the **Search** field to quickly find a specific event or all available dates and time slots for that event.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-1.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=9d5961012758633aaac4c2ff4a947be3" alt="" width="1393" height="666" data-path="images/member-events-1.png" />
</Frame>

2. Select the desired event and press **Join**.

<Frame>
  <img src="https://mintcdn.com/spacebring/ttv62ABj_RcDOLlq/images/member-events-how-users-join-the-event-select-event.png?fit=max&auto=format&n=ttv62ABj_RcDOLlq&q=85&s=8c8e19c90e66a218990049d5720e01f4" alt="Member Events How Users Join The Event Select Event" width="2816" height="1518" data-path="images/member-events-how-users-join-the-event-select-event.png" />
</Frame>

3. Select the number of tickets to purchase. If the user purchases more than one, they still get a single ticket, with the quantity indicated on it, rather than a separate ticket per attendee.
4. Optionally, add a **Comment** for the administrators, for example dietary requirements or the name of a guest. Only the user and administrators can see it.
5. Enter a [promo code](/docs/billing/discounts#create-promo-codes) to redeem a discount on the event ticket if they qualify.
6. Select the payment method and press the **Join for...** button.
7. Enter their [billing details](/docs/customer-management/billing-details), if they haven't yet. Billing details fields appear depending on the [**Require billing details** setting.](/docs/customer-management/billing-details)

<Frame>
  <img src="https://mintcdn.com/spacebring/ttv62ABj_RcDOLlq/images/member-events-how-users-join-the-event-get-ticket.png?fit=max&auto=format&n=ttv62ABj_RcDOLlq&q=85&s=31196a545cbb0817e3b0e24e987d6de8" alt="Member Events How Users Join The Event Get Ticket" width="2816" height="1518" data-path="images/member-events-how-users-join-the-event-get-ticket.png" />
</Frame>

8. Once a ticket is purchased, users can also add the event to their Google Calendar or Microsoft 365 Outlook.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-4.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=27690e8a82ccfcc13bf7c9a1472b9e0f" alt="" width="1084" height="760" data-path="images/member-events-4.png" />
</Frame>

## How users view event tickets

Users can view their tickets for events in a few ways:

* Right after joining the event. Attendees' tickets show the time of the event, the comment the user left when joining, and a six-digit code with a QR code, which they use to [check in](/docs/check-ins#how-users-check-in). If a user purchased more than one ticket, the ticket view also displays the quantity.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-5.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=65547b1a6e7864add2f5827b00ddf267" alt="" width="1518" height="848" data-path="images/member-events-5.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-6.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=67cd13528397948152099abf92a60efb" alt="" width="890" height="790" data-path="images/member-events-6.png" />
</Frame>

* On the **Account** (by pressing a button with your profile image, initials, or the user icon on the app's main page) > **Tickets** page.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-7.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=988d293ffe78641f7084f762c6946ede" alt="" width="1474" height="283" data-path="images/member-events-7.png" />
</Frame>

* At the top of the **Locations** page. By pressing it, the user's ticket is displayed.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-8.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=3922ba254a615bca40ee05702c6aa168" alt="" width="1286" height="373" data-path="images/member-events-8.png" />
</Frame>

## Event reminders

There are several reminders of upcoming events for event attendees:

* Email confirmation (if enabled in event settings) at the time of purchase.
* [Notification](/docs/member/account/notifications) 24 hours before the event starts.
* [Notification](/docs/member/account/notifications) 1 hour before the event starts.
* Banner on the **Locations** page until the event ends.

## How users cancel the ticket

Users can cancel their event ticket in two ways:

* Go to Locations > **Events** > select the event they joined > press **View ticket** > press **Cancel ticket** and confirm.

<Frame>
  <img src="https://mintcdn.com/spacebring/13qD-X8Eum-t_l4D/images/member-events-9.png?fit=max&auto=format&n=13qD-X8Eum-t_l4D&q=85&s=7de253dcb00d596456caa66122de7f47" alt="" width="986" height="759" data-path="images/member-events-9.png" />
</Frame>

* Go to the **Account** page > **Tickets >** open the necessary ticket > press **Cancel ticket** and confirm the choice. [How users receive a refund](/docs/billing/payments/refunds)

<Info>
  A user who already joined can't buy more tickets separately, and trying to join the event again shows the "You've already joined the event" error. To change the number of tickets, they can cancel their ticket and buy it anew for the needed quantity of people.
</Info>

## How members view event attendees

When members open an event, they can view the attendee list. The visibility of attendees depends on two factors: the [event's **Show attendees** setting](/docs/engagement/events) and the individual members' [privacy settings](/docs/member/account#set-privacy-settings). However, the event host is always visible to members, irrespective of the host's personal name visibility settings.

## How nonmembers view event attendees

Once [nonmembers](/docs/customer-management/users/roles) open an event, they cannot see any information on event attendees, regardless of [their privacy settings](/docs/member/account#set-privacy-settings). They can view the event host, depending on the host's [name visibility settings](/docs/member/account#set-privacy-settings).

## FAQs

<Accordion title="How are events ordered in the Event feed for customers?">
  The **Event** feed shows upcoming events first from nearest to furthest, followed by past events in chronological order from the most recent to the oldest.
</Accordion>


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