> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Shop
> Understand how users browse shop products and place or cancel orders
Users can enjoy a convenient shopping experience with instant access to your products and easy payments.
## Order a product
1. Go to the **Shop** page.
2. Select the desired product option, quantity, and press **Add to cart**.
3. If necessary, select more products and add them to the cart, too.
4. Press **Go to cart** or the **Cart** sign.
5. Once in the cart, leave a comment if necessary, and enter a [promo code](/docs/billing/discounts#create-promo-codes) to redeem a discount if they qualify for one.
6. Select a payment option, and press the **Continue** button.
7. Enter their [billing details](/docs/customer-management/billing-details), if they haven't yet. Billing details fields appear depending on the [**Require billing details** setting.](/docs/customer-management/billing-details) Press the **Get for...** button.
Users can view their orders by going to the **Account** page > **Orders**.
Users cannot combine items with different payment methods in a single order. If the cart contains a mix of items with “Money”, “Credits”, or “Free” payment methods, users must place a separate order for them.
## View order status
Users can check how their order is being processed:
1. Click on their profile picture in the bottom left corner to open the **Account** page.
2. Go to the **Orders** section to view the status of their orders.
An order paid via a payment gateway stays **Pending** until the payment goes through. Users can complete the payment from the order.
## Cancel an order
1. Go to the **Account** page > **Orders**.
2. Open the necessary order > press **Cancel** > confirm their choice.
If every item in the order qualifies for a [refund](/docs/billing/payments/refunds), canceling refunds the whole order. If even one item doesn't qualify, canceling still goes through but nothing is refunded. In that case, users can contact an administrator, who can refund any part of the order or [issue a credit note](/docs/billing/invoices/credit-notes).
## FAQs
**Percentage discounts** The discount applies exclusively to the eligible items in the cart. Each eligible item is discounted individually by the specified percentage.
**Fixed amount discounts**
The total discount amount is proportionally distributed across all eligible items based on their individual prices.
* Products in each category are sorted by their update date, from the most recently updated to the oldest.
* Product options for each product are sorted alphabetically by title.
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