> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Shop

> Understand how users browse shop products and place or cancel orders

Users can enjoy a convenient shopping experience with instant access to your products and easy payments.

## Order a product

1. Go to the **Shop** page.
2. Select the desired product option, quantity, and press `Add to cart`.
3. If necessary, select more products and add them to the cart, too.
4. Press `Go to cart` or the "Cart" sign.

<Frame>
  <img src="https://mintcdn.com/spacebring/n1sEZNfYqN_n7Xam/images/member-shop-1.png?fit=max&auto=format&n=n1sEZNfYqN_n7Xam&q=85&s=4c8cad4b05de258b33debe9e03bdf793" alt="" width="2868" height="1536" data-path="images/member-shop-1.png" />
</Frame>

5. Once in the cart, leave a comment if necessary, and enter a [promo code](/billing/discounts/give-and-apply#create-promo-codes) to redeem a discount if they qualify for one.
6. Select a payment option, and press the `Continue` button.

<Frame>
  <img src="https://mintcdn.com/spacebring/n1sEZNfYqN_n7Xam/images/member-shop-2.png?fit=max&auto=format&n=n1sEZNfYqN_n7Xam&q=85&s=f52f827786ebcf70438d319f93b1c502" alt="" width="2298" height="1146" data-path="images/member-shop-2.png" />
</Frame>

7. Enter your [billing details](/customer-management/billing-details), if you haven't yet. Billing details fields appear depending on the ["Require billing details" setting.](/customer-management/billing-details) Press the `Get for...` button.

Users can view their orders by going to the **Account** page > **Orders**.

<Frame>
  <img src="https://mintcdn.com/spacebring/n1sEZNfYqN_n7Xam/images/member-shop-3.png?fit=max&auto=format&n=n1sEZNfYqN_n7Xam&q=85&s=6bd1626f1d847faa52c78e5cfacf170f" alt="" width="2868" height="1542" data-path="images/member-shop-3.png" />
</Frame>

<Info>
  Users cannot combine items with different payment methods in a single order. If the cart contains a mix of items with “Money”, “Credits”, or “Free” payment methods, users must place a separate order for them.
</Info>

## Cancel an order

1. Go to the **Account** page > **Orders**.
2. Open the necessary order > press `Cancel` > confirm their choice.

<Frame>
  <img src="https://mintcdn.com/spacebring/n1sEZNfYqN_n7Xam/images/member-shop-4.png?fit=max&auto=format&n=n1sEZNfYqN_n7Xam&q=85&s=917ab384b4d17a6e3ba329f74bd657e6" alt="" width="2868" height="1536" data-path="images/member-shop-4.png" />
</Frame>

<Info>
  Users can only cancel for a full [refund](/billing/payments/refunds) if all items in the transaction qualify. If only part of the order is refundable, administrator must [issue a credit note](/billing/invoicing/credit-notes) to refund specific items or the total balance.
</Info>

​**FAQs**

<Accordion title="How do promo codes apply to orders with multiple products?">
  ​**Percentage discounts** ​ The discount applies exclusively to the eligible items in the cart. Each eligible item is discounted individually by the specified percentage.

  <Frame>
    <img src="https://mintcdn.com/spacebring/n1sEZNfYqN_n7Xam/images/member-shop-5.png?fit=max&auto=format&n=n1sEZNfYqN_n7Xam&q=85&s=5b36f6a023f350fa875f244cb7fa154d" alt="" width="2868" height="1536" data-path="images/member-shop-5.png" />
  </Frame>

  **Fixed amount discounts** ​

  The total discount amount is proportionally distributed across all eligible items based on their individual prices.

  <Frame>
    <img src="https://mintcdn.com/spacebring/n1sEZNfYqN_n7Xam/images/member-shop-6.png?fit=max&auto=format&n=n1sEZNfYqN_n7Xam&q=85&s=603c742a14d341f15de9fd1a4f414832" alt="" width="2868" height="1536" data-path="images/member-shop-6.png" />
  </Frame>
</Accordion>