> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Understand how users search guides, submit support tickets, and track ticket status and updates

The **Support** page is designed to help users get answers to their questions, report issues, or share feedback. Users can search for answers in the guides or create a support ticket on this page.

To let users use the **Support** page, make sure to complete [the prerequisites](/support/tickets).

## Search guides

If there are [guides](/support/guides) created in the location and users are eligible to see them according to the guides' ["Visibility" settings](/location/visibility), users can see the "Guides" section at the top of the **Support** page.

<Frame>
  <img src="https://mintcdn.com/spacebring/-d2yQanADdy5D7o3/images/member-support-1.png?fit=max&auto=format&n=-d2yQanADdy5D7o3&q=85&s=b6bb2e777a2b666f377f4be0e7c24779" alt="Search guides on Spacebring coworking space management platform" width="1761" height="702" data-path="images/member-support-1.png" />
</Frame>

This section displays the preview of the 4 most popular guides and includes a "Search guides" field where users can find an answer by typing keywords related to their question.

<Frame>
  <img src="https://mintcdn.com/spacebring/-d2yQanADdy5D7o3/images/member-support-2.png?fit=max&auto=format&n=-d2yQanADdy5D7o3&q=85&s=ebf6ee34fb96e560bec2748e566d9fcf" alt="Search guides on Spacebring coworking space management platform" width="1134" height="785" data-path="images/member-support-2.png" />
</Frame>

This allows users to quickly resolve their questions without needing to contact administrators.

## Create support ticket

The "Tickets" section on the **Support** page includes the `Create ticket` button and a list of previously created support tickets by or for this user.

<Frame>
  <img src="https://mintcdn.com/spacebring/KgwQ0RLYt3GNh1Tq/images/member-support-3.png?fit=max&auto=format&n=KgwQ0RLYt3GNh1Tq&q=85&s=3fde8ebf091bed953dc5fb01d4c7b4da" alt="Create support ticket on Spacebring coworking space management platform" width="1775" height="839" data-path="images/member-support-3.png" />
</Frame>

If users cannot find an answer to their question in the guides or they want to report a problem or provide feedback, they can create a support ticket.

1. To create a ticket, users tap `Create ticket` button and fill in the ticket details:

<Frame>
  <img src="https://mintcdn.com/spacebring/KgwQ0RLYt3GNh1Tq/images/member-support-4.png?fit=max&auto=format&n=KgwQ0RLYt3GNh1Tq&q=85&s=3a786264bd466a04e4253faaaf946b92" alt="Create support ticket on Spacebring coworking space management platform" width="1129" height="901" data-path="images/member-support-4.png" />
</Frame>

1. **Type** — indicates what the requester's question or issue is related to.
2. **User** — visible only to administrators and allows to select the user for whom they want to submit a ticket.
3. **Description** — any valuable details to describe the question or issue.
4. Press `Submit`.
5. After creating the support ticket, users can attach photos, videos, or files in the ticket comments if needed.

<Frame>
  <img src="https://mintcdn.com/spacebring/KgwQ0RLYt3GNh1Tq/images/member-support-5.png?fit=max&auto=format&n=KgwQ0RLYt3GNh1Tq&q=85&s=26db79f5be71d0867917cfcf16f76d2e" alt="" width="1620" height="615" data-path="images/member-support-5.png" />
</Frame>

4. Administrators receive a notification about a new ticket and [manage it](/support/tickets). Users get [notifications](/member/account/notifications) about the comments or updates to their ticket.