> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How members preregister visitors and approve visit requests

> Learn how members can preregister their visitors in advance to enable express check-in with a visit code, re-register returning visitors, and approve or reject visit requests from unregistered visitors

Once the **Visitors** module and Reception app are [set up](/service/visitors), members can preregister their visitors in advance or accept visit requests submitted by visitors on arrival.

## How members preregister a visitor

1. Go to the **Locations** > **Visitors** page.
2. Tap `Register visit` top right.

<Frame>
  <img src="https://mintcdn.com/spacebring/ZpJtivaekwR_r_Zm/images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-1.png?fit=max&auto=format&n=ZpJtivaekwR_r_Zm&q=85&s=23cca612a066189664369e2a6f97ded5" alt="" width="1174" height="798" data-path="images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-1.png" />
</Frame>

3. Fill in the visit details:
   * First name
   * Last name
   * Email — used to send a [visit invitation email](/service/visitors) with visit details.
   * Phone number (optional)
   * Visit date — a visit code is valid only for this date.
4. Press `Register`.
5. After registration, a visitor gets a [visit invitation email](/service/visitors) with a 6-digit visit code. They use it for [express check-in on the Reception app](/member/visitors/how-visitors-check-in-and-check-out) upon arrival at the space.

<Tip>
  If the visit code is lost, administrators or the host can always look it up on the **Visitors** page by opening the relevant visit.
</Tip>

<Frame>
  <img src="https://mintcdn.com/spacebring/ZpJtivaekwR_r_Zm/images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-2.png?fit=max&auto=format&n=ZpJtivaekwR_r_Zm&q=85&s=0221ac3ccf754c2a2a3a43820edd1a8f" alt="" width="1721" height="765" data-path="images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-2.png" />
</Frame>

## How members register a returning visitor again

Once a visitor has been registered once, their information is saved on the **Visitors** page for future use. To register a returning visitor, members:

1. Go to the **Visitors** page > select the previously registered visitor.
2. Press the (...) menu top right > select `Register again`.
3. Choose the new visit date and time and click `Register`.

This allows members to quickly schedule repeat visits without reentering visitor details.

<Frame>
  <img src="https://mintcdn.com/spacebring/ZpJtivaekwR_r_Zm/images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-3.png?fit=max&auto=format&n=ZpJtivaekwR_r_Zm&q=85&s=c3f43b7391e967470ff5683088fbbc9d" alt="" width="2532" height="1275" data-path="images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-3.png" />
</Frame>

## How members approve visit requests

If a member hasn’t preregistered a visitor, the visitor can register upon arrival using the Reception app, or an administrator can register them.

1. If the visitor [self-registers on the Reception app](/member/visitors/how-visitors-check-in-and-check-out) or the administrator registers a visit request, the member host gets a [notification](/member/account/notifications) and is prompted to review the visit request.
2. By clicking on the notification, the visit request opens on the **Visitors > Requests** page, and the member can click `Approve` or `Reject`.

<Frame>
  <img src="https://mintcdn.com/spacebring/ZpJtivaekwR_r_Zm/images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-4.png?fit=max&auto=format&n=ZpJtivaekwR_r_Zm&q=85&s=54b0fe74435173bc162464c5c3b5719f" alt="" width="1690" height="944" data-path="images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-4.png" />
</Frame>

* If approved, the visitor receives an email with a visit code, used for check-out.

<Frame>
  <img src="https://mintcdn.com/spacebring/ZpJtivaekwR_r_Zm/images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-5.png?fit=max&auto=format&n=ZpJtivaekwR_r_Zm&q=85&s=6512c2f66baf43078de1e0d4f56c6063" alt="" width="1030" height="530" data-path="images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-5.png" />
</Frame>

* If rejected, the visitor is notified by email, too.

<Frame>
  <img src="https://mintcdn.com/spacebring/ZpJtivaekwR_r_Zm/images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-6.png?fit=max&auto=format&n=ZpJtivaekwR_r_Zm&q=85&s=6cca8afdd4d1ef2266dabf2b59cc861e" alt="" width="921" height="476" data-path="images/member-visitors-how-members-preregister-visitors-and-approve-visit-requests-6.png" />
</Frame>

* If the member takes no action, the visit request remains on the **Visitors** > **Requests** page.

**FAQs**

<Accordion title="Can I register a visitor using their phone number instead of an email address?">
  Spacebring requires an email address for all user registrations, including visitors. The email serves as the unique identifier for each user and is used to send visit invitation and notifications about the visit update or cancellation to the visitor. Therefore, visitors cannot be registered without an email address.
</Accordion>
