> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Promote self-served bookings

> Tips on how to encourage self-served customer bookings via the member web portal and mobile app

Self-served bookings allow your customers to book resources on their own through the member web portal or mobile app. This reduces manual work for your team while giving users fast, convenient access to your services.

This article explains why self-served bookings should be a priority and how to encourage users to make bookings by themselves from their first interaction.

## Why promote self-served bookings

Self-served bookings improve both the customer experience and your operational efficiency.

* **Convenience and time savings** Users can book resources whenever they need, without waiting for staff assistance.
* **24/7 access** Bookings are available anytime through the member web portal and mobile app, regardless of opening hours.
* **Operational efficiency** Automating bookings reduces routine requests, allowing your team to focus on more valuable member interactions.
* **Better insights** Self-service bookings help you understand usage patterns and preferences, improve offerings, and tailor marketing strategies.

## How to promote self-served bookings

Use the following approaches to drive self-served bookings and reduce manual bookings.

### 1. Connect payment gateway

Ensure to have a payment gateway connected to allow customers to make online payments for their bookings in the member web and mobile app. [Accept payments](/integrations/payments)

#### 2. Enable public visibility

Set resources (rooms, desks, etc.) to ["Public" visibility](/location/visibility) so customers can browse and book.

<Frame>
  <img src="https://mintcdn.com/spacebring/bBehq1JPxekYd-C_/images/resource-management-bookings-promote-self-served-bookings-1.png?fit=max&auto=format&n=bBehq1JPxekYd-C_&q=85&s=1751b87139bf8cc901c9641f03124ae1" alt="" width="1440" height="1547" data-path="images/resource-management-bookings-promote-self-served-bookings-1.png" />
</Frame>

To allow external users to contact you, set the visibility of the **Support** page to "Public". [Get started with Support](/support/tickets)

#### 3. Integrate with your marketing site

Add "Book a room" or "Book a desk" buttons to your website and [link them directly](/guides/integrate-with-your-marketing-website) to the member web portal or mobile app. This lets users book without contacting your team.

#### 4. Place QR codes around your space

[Add QR codes](/guides/promote-member-web-portal-and-mobile-app-with-qr-codes#use-qr-codes) in key areas around your space (reception, common spaces) linking to **Rooms** or **Desks** pages. Users can scan and book instantly from their phone.

<Frame>
  <img src="https://mintcdn.com/spacebring/bBehq1JPxekYd-C_/images/resource-management-bookings-promote-self-served-bookings-2.jpg?fit=max&auto=format&n=bBehq1JPxekYd-C_&q=85&s=62aa9002c8d2cd5f45682cf9f7faf319" alt="" width="922" height="1435" data-path="images/resource-management-bookings-promote-self-served-bookings-2.jpg" />
</Frame>

#### 5. Provide promo codes redeemable via the app

Provide [promo codes](/billing/discounts/give-and-apply#create-promo-codes) redeemable only through the member web portal or mobile app. This encourages users to book independently, familiarizing them with the platform and increasing the likelihood of future self-served bookings.

#### 6. Provide clear instructions and support

Add a short booking [guide](/support/guides) to the **Information** page and ensure the **Support** page is public so users can get help when needed.

#### 7. Promote self-served bookings through communication channels

Use newsletters, social media, or the **Feed** to remind users they can book independently. When users ask for help booking, share a direct booking link instead.

## How users book for the first time

### 1. Access the member web portal or mobile app

First-time users can navigate to your member web and mobile app from your marketing website or social media channels.

<Frame>
  <img src="https://mintcdn.com/spacebring/bBehq1JPxekYd-C_/images/resource-management-bookings-promote-self-served-bookings-3.png?fit=max&auto=format&n=bBehq1JPxekYd-C_&q=85&s=992372e22cabefc80a4c5a9f60311857" alt="" width="2940" height="1147" data-path="images/resource-management-bookings-promote-self-served-bookings-3.png" />
</Frame>

#### 2. Browse public content

By pressing `Continue`, users can view your public content without signing in.

#### 3. Select a resource

Availability is shown in real time. For example, room bookings display a live calendar with open time slots.

<Frame>
  <img src="https://mintcdn.com/spacebring/bBehq1JPxekYd-C_/images/resource-management-bookings-promote-self-served-bookings-4.png?fit=max&auto=format&n=bBehq1JPxekYd-C_&q=85&s=dfb95a7e1c9bf7ecab0e7f1772eca9af" alt="" width="2940" height="1838" data-path="images/resource-management-bookings-promote-self-served-bookings-4.png" />
</Frame>

#### 4. Make a booking

To complete a booking, users sign in with their email and a one-time code. No passwords are required in the member web and mobile app - this makes the process quick and user-friendly.

By clicking `Continue`**,** users automatically agree to your organization’s [privacy policy](/privacy-policy).

<Frame>
  <img src="https://mintcdn.com/spacebring/bBehq1JPxekYd-C_/images/resource-management-bookings-promote-self-served-bookings-5.png?fit=max&auto=format&n=bBehq1JPxekYd-C_&q=85&s=a54971ee86099ed1b442f88d2e9e2a0c" alt="" width="952" height="807" data-path="images/resource-management-bookings-promote-self-served-bookings-5.png" />
</Frame>

#### 5. Pay for the booking

Users select a payment method and apply [a promo code](/billing/discounts/give-and-apply#create-promo-codes) if available. To proceed, they enter their full name, accept your terms of use and complete the purchase via a [connected payment gateway](/integrations/payments).

<Frame>
  <img src="https://mintcdn.com/spacebring/bBehq1JPxekYd-C_/images/resource-management-bookings-promote-self-served-bookings-6.png?fit=max&auto=format&n=bBehq1JPxekYd-C_&q=85&s=baca4fe3889d060f2bf7a2c1e338a0a6" alt="" width="960" height="807" data-path="images/resource-management-bookings-promote-self-served-bookings-6.png" />
</Frame>

#### 5. Booking confirmation

Once payment is completed, the booking is confirmed. Administrators are [notified](/account/notifications) automatically, ensuring accurate tracking without manual follow-up.

<Frame>
  <img src="https://mintcdn.com/spacebring/bBehq1JPxekYd-C_/images/resource-management-bookings-promote-self-served-bookings-7.png?fit=max&auto=format&n=bBehq1JPxekYd-C_&q=85&s=84d7fdec6a9bb237a40a5cf2b7f1fff1" alt="" width="1556" height="1673" data-path="images/resource-management-bookings-promote-self-served-bookings-7.png" />
</Frame>

<Tip>
  Administrators receive notifications about new nonmembers' bookings and payments on the **Notifications** page. Find more information on how to view nonmembers' data and activity [in this article.](/customer-management/nonmembers)
</Tip>

**FAQ**

<Accordion title="How to create a booking on behalf of a user?">
  We highly recommend encouraging users to make their own bookings, as it can save a significant amount of time. However, if this isn’t feasible, administrators can book resources for customers:

  1. Go to Spacebring and start creating a booking for the desired time.
  2. In the "Booker" section, enter the customer's name or choose the "New nonmember" option and select the preferred payment method.
</Accordion>