> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Products with bookings

> Offer catering, coffee breaks, and other products as booking add-ons with Offered with bookings, add shop products to a customer's booking, prepare their orders, and cancel or refund them

When customers book a meeting room, they often need more than the room, such as coffee for the meeting or lunch for the team. Offer these shop products with the booking, so customers add them in the same booking form, pay for everything at once, and your team knows what to prepare.

## Offer products with bookings

1. [Add the products](https://www.spacebring.com/docs/catalog/products.md#add-products) on the **Catalog** > **Products** page, such as a coffee break priced per person.
2. [Create or edit](https://www.spacebring.com/docs/resource-management.md) the room, desk, or other resource, and open its **Booking** tab.
   * **Offered with bookings** shows only while the resource has a **Money** or **Credits** booking rate on its **Pricing** tab.
3. Under **Offered with bookings**, click **Add product** and select the products. A resource can offer up to 25 products.
   * The list shows the location's products with the **Order** switch on.
   * Users see a product only when its **Visibility** lets them see it.
4. Drag the products into the order users see them in, and click **Save**.

![The Booking tab of a room with a coffee break, breakfast, and lunch box offered with bookings on Spacebring's coworking space management platform](https://mintcdn.com/spacebring/KIHh1xDFRgvrEhG1/images/resource-management-resources-products-with-bookings-offer-products-with-bookings.png?fit=max\&auto=format\&n=KIHh1xDFRgvrEhG1\&q=85\&s=fa7e03d34aff0bed3eb78e88b80ada8b)

## How users add products to a booking

In the member web portal or mobile app, users:

1. [Fill in the booking](https://www.spacebring.com/docs/member/bookings.md#create-a-booking) and select **Continue**.
2. Under **Add to your booking**, set the quantity of each product they need and select **Continue**.
3. Choose the payment method. Its price includes the products.
   * Products are paid with credits, an invoice, or a card. Company credits or a company invoice pay for them only when the company's [payment method permissions](https://www.spacebring.com/docs/customer-management/companies/payment-method-permissions.md) let the user use them for shop products.

![The Add to your booking step of a new booking in the member web portal with quantities set for a coffee break and lunch boxes on Spacebring's coworking space management platform](https://mintcdn.com/spacebring/KIHh1xDFRgvrEhG1/images/resource-management-resources-products-with-bookings-how-users-add-products-to-a-booking.png?fit=max\&auto=format\&n=KIHh1xDFRgvrEhG1\&q=85\&s=15ff13fa8c7ffaadab324d943b5d03b4)

The products become an order on the user's **Account** > **Orders** page, and the booking's page lists them under **Added to your booking**.

Users can't add products:

* to a recurring booking
* to a booking that needs [approval](https://www.spacebring.com/docs/resource-management/resources/applications-for-bookings.md)
* to a free booking, or one paid with day passes
* after the booking is made

In these cases, they [order the products in the Shop](https://www.spacebring.com/docs/member/shop.md).

## Add products to a booking for a customer

1. [Create a booking](https://www.spacebring.com/docs/resource-management/resources/bookings.md#create-a-booking) for the customer.
2. Under **Add to this booking**, click **Add**, select a product option and its quantity, and click **Save**. Repeat for every product.
3. Choose the [payment method](https://www.spacebring.com/docs/billing/payments/payment-methods.md#charge-a-customer-as-an-administrator). Its price includes the products.
   * With **Free**, the products are free too.

![The New booking form with a coffee break and lunch boxes under Add to this booking and payment prices that include them on Spacebring's coworking space management platform](https://mintcdn.com/spacebring/KIHh1xDFRgvrEhG1/images/resource-management-resources-products-with-bookings-add-products-to-a-booking-for-a-customer.png?fit=max\&auto=format\&n=KIHh1xDFRgvrEhG1\&q=85\&s=984db50e0a4b648abda79472843a3bbc)

Adding products needs the **Can manage** [permission](https://www.spacebring.com/docs/administration/permissions.md) for **Shop**. You can't add them to a recurring booking, a booking paid with day passes, or a booking that's already made. Instead, [create an order](https://www.spacebring.com/docs/catalog/products/orders.md#create-an-order-for-a-customer) for the customer.

## Prepare the products

Products added to a booking become a [shop order](https://www.spacebring.com/docs/catalog/products/orders.md) of the booker, which you [get notified about](https://www.spacebring.com/docs/account/notifications.md) and process like any other order:

* The order shows on the **Catalog** > **Products** > **Orders** panel. Its **Open booking** button shows when and where to deliver the products.
* The booking's page lists the products under **Added to this booking**, with the order's status and an **Open order** button.

![A booking page with lunch boxes and a coffee break for 8 under Added to this booking, the order's status, and Open order on Spacebring's coworking space management platform](https://mintcdn.com/spacebring/KIHh1xDFRgvrEhG1/images/resource-management-resources-products-with-bookings-prepare-the-products.png?fit=max\&auto=format\&n=KIHh1xDFRgvrEhG1\&q=85\&s=6028c41fdd27b71c9dc4df5f078e9e51)

## Cancel or refund products

Canceling or refunding a booking doesn't cancel or refund its products. The exception is a booking paid with credits that haven't been charged yet, such as one in a later subscription period: canceling it cancels its products too.

To cancel the products, [cancel their order](https://www.spacebring.com/docs/catalog/products/orders.md#cancel-an-order-and-issue-a-refund). Its refund depends on how it was paid:

* **Credits or invoice** — refunded when you confirm the refund, as for any other order.
* **Card or External** — not refunded when you cancel the order. To refund it, [refund its amount](https://www.spacebring.com/docs/billing/payments/refunds.md#issue-refunds-manually-via-spacebring) from the booking's transaction on the **Billing** > **Transactions** page.

Users can cancel the order themselves on their **Account** > **Orders** page once its payment goes through. An order paid by card isn't refunded then, so they ask an administrator for the refund.

## FAQs

> [accordion] Can I offer a product only with bookings and not in the Shop?
>
> No. A product offered with bookings also shows on the **Shop** page to the users its **Visibility** lets see it. To set such products apart there, put them in a [category](https://www.spacebring.com/docs/catalog/products.md#create-categories) of their own, such as **Meeting extras**.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.