> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Orders
> Track and process customers' shop orders, manage order statuses, cancel orders and manage refunds
Administrators track and manage all shop orders on the **Service** > **Shop** page > **Orders** panel. Orders are sorted from newest to oldest, and each one has a unique number within the location (e.g., #30).
Open [an order a customer placed](/docs/member/shop) to see the ordered products and their options and quantity, the buyer, the payment method they chose, and the order's status.
[Configure the notifications](/docs/account/notifications) to be instantly notified about new shop orders.
## Manage orders
An order's status shows how far along its processing is:
* **New** — created but not processed yet. All new orders receive this status by default.
* **In progress** — currently being processed.
* **Completed** — successfully processed.
* **Canceled** — canceled by the customer or an administrator, or the customer couldn't proceed because payment failed.
Only administrators can change an order's status. Click the **Status** icon next to the order — or open the order and use the **Status** field — and choose the new status. The customer receives [a push notification](/docs/member/account/notifications) when their order status changes.
### Cancel an order and issue a refund
To cancel an order — for example, if the product is out of stock or there is an issue with it — set its status to **Canceled**. You'll be asked to confirm whether the customer is eligible for a refund; canceling does not refund automatically. If you confirm, the refund is issued automatically. [Understand refunds](/docs/billing/payments/refunds)
A canceled order can't be moved back to another status.
## Track orders
On the **Orders** panel, click **Add filter** and pick a property:
* Filter by **Status** to see **New**, **In progress**, **Completed**, or **Canceled** orders.
* Filter by **Category** to see orders from a specific shop category.
* Filter by **Product** to see orders that include a specific product.
* Filter by **User** to see all orders of a specific customer.
* Filter by **Create date** to see orders created in a ready-made period, such as **Today** or **Last 28 days**, or click **Custom** to set an exact date or range.
### Export an orders report
On the **Orders** panel, apply the necessary filters, then click **(...)** in the top right corner > **Export orders as CSV** or **Export orders as XLSX** to download a report on the filtered orders.
The report includes each order's number, create date, and ordered products, its status, payment method, payment amount and currency, and payment status, and the buyer's contact details.
## FAQs
**Pending** means the payment hasn't gone through yet. The order is canceled automatically if the payment isn't completed within 15 minutes.
**Disputed** means the buyer's bank opened a dispute over the payment.