> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Orders
> Process customers' shop orders, manage order statuses, cancel orders and manage refunds
Administrators can track order revenue and manage orders by modifying their status and conducting a search for them.
When the order is created, it appears on the **Service** > **Shop** page > "Orders" panel.
## Manage orders
Once [a customer orders a product](/member/shop), administrators access the order to view the order details page:
[Configure the notifications](/account/notifications) to be instantly notified about new shop orders.
## Change order status
Only administrators can change order status. To change the status of an order, follow these steps:
1. Go to **Service** > **Shop** page > "Orders" tab.
2. Click on the "Status" icon next to the necessary order and choose the appropriate status from the dropdown list.
Users who make an order receive [a push notification](/member/account/notifications) when their order status is changed.
When an administrator sets the "Canceled" status, the user doesn't receive an automatic refund. [Understand refunds](/billing/payments/refunds)
## Search for the order
For efficient order management, you can easily find a particular order by filtering it by its status, category, and user on the **Service** > **Shop** page > "Orders" panel.
## Cancel order
Administrators may need to cancel a user’s order if the product is out of stock or if there is an issue with it. To cancel an order, follow these steps:
1. Go to **Service** > **Shop** page > "Orders" tab.
2. Open the necessary order. In the "Status" field, change its current status to "Canceled".
3. Confirm whether the user is eligible for a refund. If you confirm your choice, the user will receive a refund automatically.
## View order status
Users can view the status of their order by following these steps:
1. Click on their profile picture in the bottom left corner to open the **Account** page.
2. Go to the "Orders" section to view the status of their orders.
## Check analytics on order statuses
Get a consolidated overview of all orders with the specific status on the **Analytics** page.
1. Open the **Analytics** page > choose **Shop** dashboard.
2. Check the "Orders by status" graph and choose the specific time periods for the overview.
