> ## Documentation Index
> Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Track and manage visits

> Track and manage all visits, monitor visit statuses and analytics

Once the **Visitors** module and the Reception app are [set up](/service/visitors), members can create and manage visits on the **Visitors** page, while administrators can track all visits there.

## How members manage visits

### Create visits

To create visits, members [preregister visitors or approve visit requests](/member/visitors/how-members-preregister-visitors-and-approve-visit-requests) on the **Visitors** page.

### View visits

* Members can view all their past and upcoming visits and pending visit requests on the **Visitors** page.

<Frame>
  <img src="https://mintcdn.com/spacebring/Uy3BcER1dpQXyUkI/images/service-visitors-track-and-manage-visits-1.png?fit=max&auto=format&n=Uy3BcER1dpQXyUkI&q=85&s=fbcefc8631540a3f99ef7356677a5fa3" alt="" width="1471" height="426" data-path="images/service-visitors-track-and-manage-visits-1.png" />
</Frame>

* They can click on a specific visit to check its details, contact the visitor, or [register this visitor again](/member/visitors/how-members-preregister-visitors-and-approve-visit-requests).

<Frame>
  <img src="https://mintcdn.com/spacebring/Uy3BcER1dpQXyUkI/images/service-visitors-track-and-manage-visits-2.png?fit=max&auto=format&n=Uy3BcER1dpQXyUkI&q=85&s=f683efd4604ea3f2960c34667ed5bde8" alt="" width="1236" height="798" data-path="images/service-visitors-track-and-manage-visits-2.png" />
</Frame>

### Edit visits

To update or cancel a visit, members follow these steps:

1. Go to the **Visitors** page and open the necessary visit.
2. Click the menu (...) top right > `Edit` to change the visit date or time.
3. Or press `Cancel` at the bottom of the visit page to cancel the visit.

<Frame>
  <img src="https://mintcdn.com/spacebring/Uy3BcER1dpQXyUkI/images/service-visitors-track-and-manage-visits-3.png?fit=max&auto=format&n=Uy3BcER1dpQXyUkI&q=85&s=b069b6ebd8fd8f9c49747678e031b70b" alt="" width="1445" height="826" data-path="images/service-visitors-track-and-manage-visits-3.png" />
</Frame>

<Info>
  The visitor is notified by email if the visit is changed or canceled.
</Info>

## How administrators manage visits

### Create visits

Administrators can [create visit requests](/member/visitors/how-visitors-check-in-and-check-out) on behalf of visitors upon their arrival, if assistance is needed, or if the visitor cannot self-register.

### Track all visits

* Administrators can see all the visits, visit requests, and contacts on the **Service** > **Visitors** page in Spacebring. Each visit shows the visitor's name, host's name, visit date, and visit status at a glance:
  * Empty circle - visitor hasn't checked in.
  * Green circle - visitor has checked in.
  * Purple circle - visitor has checked in and checked out.

<Frame>
  <img src="https://mintcdn.com/spacebring/Uy3BcER1dpQXyUkI/images/service-visitors-track-and-manage-visits-4.png?fit=max&auto=format&n=Uy3BcER1dpQXyUkI&q=85&s=36f01ad7b74a5761c903c465ccc2c091" alt="" width="2033" height="690" data-path="images/service-visitors-track-and-manage-visits-4.png" />
</Frame>

* Click on any visit to view more details, such as the visit code, check-in/out time, visit duration, or to contact the host or visitor.

<Frame>
  <img src="https://mintcdn.com/spacebring/Uy3BcER1dpQXyUkI/images/service-visitors-track-and-manage-visits-5.png?fit=max&auto=format&n=Uy3BcER1dpQXyUkI&q=85&s=898150609a41f3d6a5f078226f4c2483" alt="" width="1367" height="804" data-path="images/service-visitors-track-and-manage-visits-5.png" />
</Frame>

* Administrators can check the visit statistics on the **Analytics** page > "Visitors" dashboard.

<Frame>
  <img src="https://mintcdn.com/spacebring/Uy3BcER1dpQXyUkI/images/service-visitors-track-and-manage-visits-6.png?fit=max&auto=format&n=Uy3BcER1dpQXyUkI&q=85&s=3fae794358cf241519bc99ff853118fd" alt="" width="2023" height="994" data-path="images/service-visitors-track-and-manage-visits-6.png" />
</Frame>

* For a comprehensive overview of all visits in the selected time range, including the visit date and time, check-in and check-out time, visit durations, and the visitor's and host's contact information, generate the ["Visitors" custom report](/analytics/create-custom-reports) on the **Analytics** page.

### Edit visits

If necessary, administrators can edit visits by following these steps:

1. Go to the **Visitors** page and open the necessary visit.
2. Click on the menu (...) top right > `Edit` to change the visit date or time or add an internal note.

<Info>
  Internal notes are only visible to your team of administrators.
</Info>
