Offering a virtual office plan allows you to provide business addresses and mail handling services to remote members. Learn how to efficiently organize your virtual office plans through the user-friendly support ticketing system.Documentation Index
Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
Create a virtual office plan
Automate your virtual office subscriptions and invoicing by creating a dedicated plan:- Navigate to Billing > Plans and click
Create plan. - Enter the plan title (e.g., “Virtual Office Gold”), price, and a clear description of included services (e.g., business address, weekly mail scanning, etc.).
- When creating the plan, toggle “Sign-up” switch on and select the desired sign-up type.
Handle deliveries
Once the Virtual office plan subscriptions are active, you can manage your customer’s physical mail using the support ticketing system. This keeps a digital paper trail of every delivery and action taken. Firstly, ensure that the Support page is enabled.- When mail or a package arrives, go to Support > Tickets.
- Click
Create ticketand select the type “Mail and packages”. - Choose your virtual mail member in the “Users” section and type a message.
Only the selected user and administrators will see the ticket and its activity. Learn more about our security practices on our website.
- Use the “Attachment” icon (or paste an image) to upload a photo of the envelope or package label. This informs the member exactly what has arrived.
- By default, members receive push and email notifications for all new tickets and comments. They can provide delivery instructions at any time by replying in the comments.
- Once you have processed the request, change the ticket status to “Solved”.