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The “Auto-pay” property allows you to collect payments from customers automatically. With the help of Auto-pay, invoices are charged automatically to the default payment method the customer has on file and paid within seconds. If Auto-pay is turned off, the customer needs to manually pay for each invoice.

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Prerequisites

“Auto-pay” functions if the following conditions are fulfilled:
  1. Your location has Stripe, WayForPay, plata by mono, or Tap payment gateway connected. Other payment gateways do not currently support automatic invoice charges.
  2. A customer has a recurring subscription.
  3. A customer has a default payment method.
The customer’s payment method is automatically set as default after the first invoice payment, or can be manually added and set as default.

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Manage Auto-pay

Auto-pay is enabled for each customer by default, without requiring any additional configurations. However, if necessary, you can manage the “Auto-pay” property for a specific user or company:
  1. Go to the Customers page > open a user or company profile > locate “Auto-pay” on the right-side panel.
To optimize your revenue, ensure prompt payment, and enhance customer satisfaction, we suggest implementing a policy that encourages the use of Auto-pay.
FAQ
Automatic payment can fail for several reasons, such as:
  • No default payment method was set when the invoice was issued
  • The payment failed due to insufficient funds
  • The transaction was declined for another reason.
You can always manually retry the charge for the invoice once again:
  1. Go to the customer profile and ensure they have a payment method added.
  2. Then, open the unpaid invoice and click Charge to retry the payment instantly.