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Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

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User notifications inform users about updates, reminders, and actions related to their account. They help users stay engaged, up-to-date, and prompted to act when needed.

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How users receive and manage notifications

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Push notifications

Users receive all notifications as push notifications by default, except member invitations, confirmation emails, and emails to visitors. How users allow push notifications:

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Email notifications

There are mandatory and optional email notifications.
  • Mandatory emails are always delivered and cannot be disabled.
  • Users can manage the optional ones via their Account page > Notifications.
If enabled, users receive them via both email and push notifications. If disabled, they receive them only as push notifications.

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Which notifications users receive

Examples of the user notifications include (not limited to):
NotificationsMeaningSent as pushSent via email
Booking invitations
  • Administrator or company manager creates a booking for you
  • You are invited to the booking as an invitee
✓OptionalBy default enabled ✓
Booking start remindersReminder 5 minutes before the booking starts✓OptionalBy default disabled X
Booking end remindersReminder 5 minutes before the booking ends✓OptionalBy default disabled X
Subscription updates
  • Subscription created for you
  • Credits and day passes accrue or expire with subscription renewal
  • Reminder that your subscription ends in 1 day
✓OptionalBy default enabled ✓
Community requestsUpdates on your request to join the location✓OptionalBy default enabled ✓
Credit and day pass updates by adminCredits granted or charged by administrator✓OptionalBy default disabled X
New feed postsA new feed post✓OptionalBy default disabled X
Feed commentsNew comments on a post you created or commented on✓OptionalBy default disabled X
Event remindersReminders about the event you joined 24 and 1 hour before✓OptionalBy default enabled ✓
Events canceledThe event you joined was canceled✓OptionalBy default enabled ✓
Visitor check-insYour visitor has arrived and checked in through the Reception app✓OptionalBy default enabled ✓
Visit requestsA visitor requested a visit with you✓OptionalBy default enabled ✓
New support ticketsAdministrator creates a support ticket for you✓OptionalBy default enabled ✓
Support ticket commentsNew comments on your support tickets✓OptionalBy default enabled ✓
Support ticket updatesStatus/assignee updates to your support tickets✓OptionalBy default enabled ✓
Chat messagesA new chat message✓OptionalBy default enabled ✓
Member invitationAdministrator invited you to join the location as a memberXMandatory
✓
Payment confirmationPayment made via a payment gatewayXMandatory
✓
Visit notificationsVisitor invitation, vist change, or cancellation emailsXMandatory
✓
Other confirmation emaisConfirmation for booking, shop order, event joining, benefit applicationXIf set up by administrator
Invoice notifications ensure timely payments, confirm transactions, remind users of upcoming charges, and alert them to failed payments.
EventNotificationSent as pushSent via email
Upcoming subscription auto-invoice or auto-pay (3 days before renewal)
  • If a customer has a default payment method:This is a friendly reminder that your invoice will become ready for payment on [Date]. Your [payment method] will be charged at that time. If you’d prefer to use a different payment method, go to Membership > Billing, add a new one, and set it as default.
  • If a customer doesn’t have a default payment method:This is a friendly reminder that your invoice will become ready for payment on [Date].
  • Includes an option to open and preview the invoice and update their default payment method.
XMandatory
✓
Invoice issued
  • Your invoice is ready for payment.
  • Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached.
✓Mandatory
✓
Invoice paid (auto-charged, charged by administraror, or paid manually by user)
  • ​Your invoice payment to [Location] is processing. and
    ​We have successfully processed payment to [Location], and you may find your receipt attached.
  • Includes the invoice details and invoice and receipt PDFs attached.
XMandatory
✓
Invoice auto-charge failed
  • ​Invoice payment was unsuccessful. Please provide a valid payment method.
  • Includes an option to open the invoice from the notification and pay with an alternative payment method.
✓Mandatory
✓
Invoice resent to user by an administrator
  • ​This is a friendly reminder that your invoice is ready for payment.
  • Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached.
XMandatory
✓
Automatic invoice payment retires and reminders (if enabled)Understand payment retries and remindersXIf set up by an administrator;
By default enabled
✓
Invoice voided
  • ​Your invoice is voided.
  • Provides an option to open the invoice from the notification, includes the invoice details, and a PDF attached.
✓✓
FAQs
Spacebring’s admin notifications are only sent to administrator accounts. To prevent your member from getting them, remove their administrator role.