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Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

Administrators can remove any user from their view and by removing them, manage these users’ roles. Based on the user role, the process of removing a user happens on different pages.

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Remove a member

If the user is no longer your member and you need to remove them from the Customers page, follow these steps:
  1. Go to the Customers page in the necessary location > click on the necessary user to open their profile.
  2. Press the (…) menu top right > select Remove > confirm your choice.
These steps do not delete the user’s account and only make them nonmember. Only the user themselves can delete their account.

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What happens when you remove a user from the Customers page

  • The user becomes a nonmember and appears for administrators on the Customers > Nonmembers page.
  • The user has the nonmember’s rights.
  • The user who used to be an administrator automatically and immediately loses their administrator’s rights.
  • The user’s active subscription automatically gets deactivated.
  • The user’s default payment method remains attached for further charges if needed.
  • The history of the user’s credits, payments, invoices, bookings, etc, is preserved for an administrator.
  • Administrators can restore the user to the Customers at any time.

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Auto-remove members

Spacebring enables you to automate the offboarding of individual users or companies. Administrators enable the “Auto-remove members” property, which allows them to auto-remove members from the Customers page once their subscription ends. ​

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Configure “Auto-remove members” property

  1. Administrators go to Location settings > Billing page > “Subscriptions” tab.
  2. Manage the “Auto-remove members” switch:
    • If enabled, members automatically become nonmembers when their subscription expires.
    • If disabled, members don’t become nonmembers when their subscription expires. They are still considered your members and are listed on the Customers page.
This setting does not affect administrators.
With the “Auto-remove members” switch enabled, only members whose subscriptions end on the specified date are automatically removed from the Customers. If an administrator cancels a subscription, they must also manually remove the member.

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How members are removed

With the “Auto-remove members” switch enabled, individual members or companies become nonmembers when their subscription expires. The expiration date depends on the “End date” set inside the subscription. Administrators can set the expiration date when creating or editing the subscription.

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Notes

When a company subscription expires, the company and its members without personal subscriptions become nonmembers. However, if a user’s personal subscription expires but they belong to a company with an active subscription, the user will remain a member.

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Delete a nonmember

Administrators can delete nonmembers from the location by following these steps:
  1. Log in to Spacebring.
  2. Go to the Customers page in the necessary location.
  3. Select the Nonmembers option in the drop-down list.
  4. Switch from Companies to Users section > click on the necessary user to open their profile.
  5. Press the (…) menu top right > select Delete > confirm your choice.
If a nonmember is deleted, they can still have access, but they will no longer appear on the nonmembers’ list and the administrator won’t be able to view their past data or reinvite them to the Customers. However, if the user performs any action such as making a booking, payment, or sending a chat message, etc., they will become a nonmember again.

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Reinvite a user

Spacebring stores the information of all nonmembers who have ever interacted with your location in member web portal or mobile app, or used to be a member before. Administrators can easily invite nonmembers to the location so they become members.
You can manage only those users and companies that are already registered in member web portal or mobile app, and appear on the Customers > “Nonmembers” tab in Spacebring.
To make a user who appears among nonmembers your member immediately without retyping their information, do the following:
  1. Navigate to Customers > menu (…) top right > “Nonmembers” tab.
  2. Select the user whom you want to make a member and press Invite as member.
Once invited, the user receives the email invitation and gains access as a member. The administrators can add the user to the company, create a subscription, and manage other member properties.