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Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

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Who is a nonmember

A nonmember is a customer in your space who does not belong to the community inside a specific location and only occasionally interacts with your location. Nonmembers are also all your former members who were removed from the Customers. Thus, nonmembers don’t have the same level of access to facilities, services, and benefits as members. ​ Here is an example of the nonmember profile: Spacebring allows you to easily track nonmembers’ activities, handle them efficiently, and interact with them to grow the community. Users become nonmembers after doing the following actions:
  • Creating a paid or free booking on the Rooms, Desks, Parking, or Offices pages
  • Submitting any successful payment
  • Applying for a benefit
  • Ordering any product on Shop
  • Joining any event.
Users who just start making a payment, ordering a product, creating a booking, etc., do not become nonmembers unless they complete these actions.
Spacebring allows you to add a nonmember manually to issue an invoice to them or make a booking on their behalf. There are three ways to add a nonmember:
  • From the Customers page
  • From the booking creation page
  • From the Contacts page

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Add a nonmember from the Customers page

If you need to issue an invoice to a nonmember for a service other than a booking, follow these steps to add them:
  1. Go to the Customers page > press the menu (…) top tight > Add nonmember.
  2. Fill out the customer’s name, email address, and phone number.
  3. Press Done. The customer’s profile is created on the Nonmembers page.
To issue an invoice to a nonmember:
  1. Go to the Billing page in their profile.
  2. Create and issue a one-off invoice.
  3. The customer will receive an invoice via email with the Pay button and can pay online by card or bank debit.

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Add a nonmember from the booking creation page

If you need to make a booking for a nonmember, follow these steps to add them:
  1. Go to Resources > Rooms, Desks, or Parking > select the resource the nonmember wants to book.
  2. In the “Booker” dropdown, find the New nonmember option.
  3. Enter the customer’s details and complete the booking. This will create a nonmember profile for the user automatically.
  4. Follow these steps to issue an invoice for the booking.

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Add a nonmember from the Contacts page

When walk-ins leave their contact details through the Reception app, you can add them as a nonmember with just one click without manually re-entering their information. This is useful if:
  • You need to create a booking for them (e.g., they’re paying externally or via invoice).
  • You need to issue an invoice for a service or resource.
  1. Go to Service > Visitors > Contacts page.
  2. Click a contact to open their details.
  3. Click to add them as a nonmember.
    • To make a booking for them, go to the Resources page, and type their name in the “Booker” field — it will appear automatically.
    • To issue an invoice for them, click their name to open their newly created nonmember profile > go to Billing.
We recommend promoting customer independence and encouraging new customers to complete their booking or purchase on their own. However, if you need to accept payment via bank debit to save on credit card processing fees or if there is any other reason why the customer is unable to complete the booking or payment by themselves, you can add them as a nonmember and book or issue an invoice to them.

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What a nonmember can do

  • View and interact with the pages and content that have “Public” visibility (or “Network members” if the user is a member in another location)
  • Receive and pay for invoices
  • Sign up for plans
  • Access information about their invoices or payments
  • Add and edit their billing details.
Nonmembers become active and count towards your subscription only if they meet the criteria by interacting with Member Web Portal or Member Mobile Apps.
Each location has a unique list of nonmembers.

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Manage nonmembers

To locate nonmembers, navigate to the Customers page and select “Nonmembers” in the drop-down list at the top of the page. Administrators can view all past activities of nonmembers, including their bookings, payments, invoices, etc. Administrators can manage nonmembers in the following ways: FAQ
No, providing an email address is mandatory when adding a nonmember. The email address is required for the user to log into their account. They must enter their email address, and the system will send the OTP code to that address.