Order a product
- Go to the Shop page.
- Select the desired product option, quantity, and press Buy now to open the cart with the product in it.
- Products already in the cart stay there and are ordered together.
- To pick more products first, press Add to cart instead, and then Go to cart or the Cart sign.

- Once in the cart, leave a comment if necessary, and enter a promo code to redeem a discount if they qualify for one.
- Select a payment option, and press the Continue button.

- Enter their billing details, if they haven’t yet. Billing details fields appear depending on the billing details settings. Press the Get for… button.

Users cannot combine items with different payment methods in a single order. If the cart contains a mix of items with “Money”, “Credits”, or “Free” payment methods, users must place a separate order for them.
View order status
Users can check how their order is being processed:- Click on their profile picture in the bottom left corner to open the Account page.
- Go to the Orders section to view the status of their orders.

Cancel an order
- Go to the Account page > Orders.
- Open the necessary order > press Cancel > confirm their choice.

If every item in the order qualifies for a refund, canceling refunds the whole order. If even one item doesn’t qualify, canceling still goes through but nothing is refunded. In that case, users can contact an administrator, who can refund any part of the order or issue a credit note.
FAQs
How do promo codes apply to orders with multiple products?
How do promo codes apply to orders with multiple products?
Percentage discounts The discount applies exclusively to the eligible items in the cart. Each eligible item is discounted individually by the specified percentage.
Fixed amount discounts The total discount amount is proportionally distributed across all eligible items based on their individual prices.


How are shop products ordered for customers?
How are shop products ordered for customers?
- Products in each category are sorted by their update date, from the most recently updated to the oldest.
- Product options for each product are sorted alphabetically by title.