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Customers can access your member portal in two ways — by discovering it on their own or by receiving a direct member invitation. This page outlines what each journey looks like.

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New customer journey

A new customer lands on your member web portal or mobile app from your website, a social media link, a QR code, or anywhere else you’ve shared your portal publicly.
1

Browse your services

Users can explore everything you’ve set to Public visibility — Rooms, Desks, Offices, Equipment, Parking, Events, Shop, Feed, Support, and Sign up button with membership plans — without needing to log in.
Member Web Portal Customize The Landing Page 3
2

Enter their email

The moment a visitor starts a booking, signing up for a plan, or any other interaction, they are prompted to enter and verify their email address. By continuing, they agree to your organization’s privacy policy.
The confirmation code is valid for 10 minutes.
3

Accept terms of use

When proceeding with a booking, purchase, or any action that creates a mutual obligation, customers are prompted to enter their name and accept your terms of use.
Terms of use acceptance applies to all actions that create mutual obligations or liabilities — bookings, product orders, and similar — even when no payment is involved.
If the action involves a payment, customers may also be asked to provide billing details, depending on whether you have enabled that.
4

Complete their profile

After their first interaction, a Complete your profile banner appears at the top of the main page. Customers can add a photo, bio, or phone number at any time.

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Invited member journey

When you invite someone as a member, they receive an email with an **Activate my account **button.
1

Activate their account

Clicking Activate my account in the invitation email logs the user into the member portal automatically — no email verification required. Their profile is prefilled with the details you entered when inviting them.
Member Onboarding Invited Member Journey 1
2

Access your services

Invited members immediately see and can interact with all products and services set to Location members, Network members, or lower visibility. If you have assigned them a subscription, all its entitlements and access are available right away (unless the subscription is set to start on a future date).
Member Onboarding Invited Member Journey Access Your Services
3

Accept terms of use

When making their first booking, purchase, or any action that creates a mutual obligation, they are prompted to accept your terms of use.
4

Complete their profile

A Complete your profile banner appears at the top of the main page. Customers can add or update their photo, bio, or other personal details at any time.

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How customers log out

1

Go to the Account page

Tap the icon showing their photo, name initials, or the Person icon to open the Account page.
2

Log out

Tap the (…) menu in the top right >Log out.
FAQs
  • Sign up is not about account creation. It opens the list of every membership plan your space offers so a customer can subscribe to one. As with any booking or other purchase, if the customer is new, the system creates an account for them automatically as part of the flow.
  • Log in is for customers who already have an account. A new customer who doesn’t have one yet simply creates one the moment they click Log in.
Logging in is usually not necessary for new customers, though. They can explore all your resources and services without logging in and start booking, sign up for a plan, apply for a service, or take any other action — an account is created automatically the moment they act.
If you or your customer are having trouble logging in, check the following:
  1. Double-check the entered email address. If there is a mistake, tap Wrong email? to correct it.
  2. Entering an incorrect confirmation code 5 times within 20 minutes triggers a temporary lockout for 20 minutes from the first failed attempt. Wait for the lockout to expire, then re-enter the email address to receive a new code.
  3. If OTP emails are not arriving, follow these email delivery troubleshooting steps.
  • Members with a full-time plan or an assigned resource (e.g. a dedicated desk or private office) do not need to check in — they have continuous access through the member portal. If your space uses an access control system, door access is granted automatically based on their subscription.
  • Members with a plan that includes day passes check in by booking a desk with a day pass on each visit. With access control, door access is granted only on days they book, rather than on a permanent basis.