Find an email
- On the left-side panel, click (…) menu next to your network name.
- Go to Network settings > Email activity.
- Find the email in the list. The newest emails are at the top.
- To narrow the list, click Add filter and pick a Date, Status, Category, or Audience. You can pick several values in one filter.
- To find the emails sent to one person, type their full email address in Search.
Email activity shows emails sent from October 2, 2026.
Understand email statuses
Hover over the status icon to see its name.- Queued: the email is waiting to be sent. This usually takes a few seconds.
- Sent: our email service accepted the email and is delivering it.
- Delivered: the recipient’s email server accepted the email. If the customer still can’t find it, ask them to check their spam folder.
- Bounced: the recipient’s email server returned the email, for example because the address doesn’t exist or the mailbox is full.
- Marked as spam: the recipient marked the email as spam.
- Failed: the email was never sent, for example because the address bounced several times in the last 24 hours.