Notification preferences

Owners and super administrators can configure which email and push notifications are sent to users, and which ones users can turn off. For example, you can set invoice emails to Always on so that every user must receive them, and let members turn off feed post notifications.

Set notification preferences

Click your network name top left.
Go to Network settings > Notifications > Preferences.
In User notification settings, choose an Email and a Push setting for each notification:
- Always on — every user must receive it and can’t turn it off.
- On by default — all users receive it by default, and each user can turn it off in their notification preferences.
- Off by default — users don’t receive it by default, and each user can turn it on in their notification preferences.
- Always off — it isn’t sent to any user.

User notification settings on the Preferences tab of the Notifications page with an email and a push setting for each notification on Spacebring's coworking space management platform

Your changes apply right away to all users:

Always on and Always off apply to every user, including users who previously changed the notification in their notification preferences.
On by default and Off by default apply to users who haven’t changed the notification in their notification preferences. Users who previously changed it keep their own choice.

Users turn notifications on or off on their Account > Notifications page.

Billing emails also go to the customer’s billing and company email addresses. Those follow your setting, and members can’t change them.

Understand which notifications users receive

The tables show the default setting of each notification, grouped as on the Preferences tab, where you can change it.

Bookings

Notification	Meaning	Push	Email
Booking invitations and updates	An administrator or company manager creates a booking for the user, or adds them as an invitee to a booking The date, time, quantity/seats, title, memo, or recurrence of their booking is edited A booking of their recurring booking couldn’t be charged, or was canceled because their credits or day passes didn’t cover it A booking their credits, day passes, or saved card couldn’t pay for was added to their invoice instead	On by default	On by default
Booking start reminders	Reminder before the booking starts: 5 minutes before for rooms and equipment, 1 hour before for desks, offices, and parking lots. Includes the check-in code when the booking has one.	On by default	Off by default
Booking end reminders	Reminder 5 minutes before a room or equipment booking ends	On by default	Off by default

Billing

Notification	Meaning	Push	Email
Invoice issued	`Your invoice is ready for payment`. Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached. Also sent by email when an administrator resends the invoice: `This is a friendly reminder that your invoice is ready for payment.`	Always on	Always on
Upcoming charge reminder	Sent 3 days before a subscription’s renewal invoice is issued. If a customer has a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date]. Your [payment method] will be charged at that time. If you’d prefer to use a different payment method, go to Membership > Billing, add a new one, and set it as default.` If a customer doesn’t have a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date].` Includes an option to open and preview the invoice and update their default payment method. Not sent when: Auto-pay is off for the customer Payment collection is paused The subscription is free or in its final period It’s still sent for a free subscription or one in its final period if the subscription has pending invoice items.	X	On by default
Payment failed	`Invoice payment was unsuccessful. Please provide a valid payment method.` Includes an option to open the invoice from the notification and pay with an alternative payment method.	Always on	Always on
Invoice voided	`Your invoice is voided.` Provides an option to open the invoice from the notification, includes the invoice details, and a PDF attached.	Always on	Always on
Receipts	Invoice paid (auto-charged, charged by an administrator, or paid manually by the user): `Your invoice payment to [Location] is processing.` and `We have successfully processed payment to [Location], and you may find your receipt attached.` Includes the invoice details and invoice and receipt PDFs attached. Payment made via a payment gateway	X	Always on
Credit notes	A credit note for the user’s invoice is issued or voided	Always on	Always on
Payment retries and reminders	Understand payment retries and reminders	X	If set up by an administrator; By default enabled ✓

Subscriptions and credits

Notification	Meaning	Push	Email
Subscription created or expiring	Subscription created for the user Reminder that their subscription ends in 3 days	On by default	On by default
Credits and day passes	Credits and day passes accrue or expire with subscription renewal Credits granted or deducted by administrator Credits or day passes are too low at subscription renewal to pay for scheduled bookings	On by default	Off by default

Events

Notification	Meaning	Push	Email
Event reminders	Reminders about the event the user joined 24 and 1 hour before. Include the check-in code when event ticket check-ins are on.	On by default	On by default
Event canceled	The event the user joined was canceled	On by default	On by default

Shop

Notification	Meaning	Push	Email
Order status	The user’s shop order is updated, completed, or canceled	On by default	X

Community

Notification	Meaning	Push	Email
New feed posts	A new feed post	On by default	Off by default
Feed comments	New comments on a post the user created or commented on	On by default	Off by default
Chat messages	A new chat message, or group chat activity: the user is added to a chat, members are added or removed, the group photo or name is changed, or their role is changed	On by default	On by default
Join and invitation request updates	The user’s request to join the location is rejected Their request to invite someone to their company is approved or rejected	On by default	On by default

Support

Notification	Meaning	Push	Email
Support ticket created for the member	An administrator creates a support ticket for the user	On by default	On by default
Support ticket updates	New comments and status/assignee updates on the user’s support tickets	On by default	On by default

Visitors

Notification	Meaning	Push	Email
Visitor check-ins	The user’s visitor has arrived and checked in through the Reception app	On by default	On by default
Visit requests	A visitor requested a visit with the user	On by default	On by default

Deliveries

Notification	Meaning	Push	Email
Delivery received	A delivery arrived for the user, or for a company they manage, and is waiting at the reception. Includes the delivery’s comment.	On by default	On by default

Contracts

Notification	Meaning	Push	Email
Contract ending or terminated	The user’s contract ends soon or was terminated	X	Always on

Other emails

These emails aren’t on the Preferences tab. Login codes and signature requests are always sent too.

Notification	Meaning	Push	Email
Member invitation	An administrator invited the user to join the location as a member, or approved their request to join	X	Always sent
Visit notifications	Visitor invitation, visit change, or cancellation emails	X	Always sent
Other confirmation emails	Confirmation for booking, shop order, event joining, benefit application	X	If set up by administrator

FAQs

Can I choose which notifications I get as an administrator?

Yes. Your own notifications are set on your Account > Notifications page.

Getting started

Admin experience

Member experience

Set notification preferences

Understand which notifications users receive

Bookings

Billing

Subscriptions and credits

Events

Shop

Community

Support

Visitors

Deliveries

Contracts

Other emails

FAQs

​Set notification preferences

​Understand which notifications users receive

​Bookings

​Billing

​Subscriptions and credits

​Events

​Shop

​Community

​Support

​Visitors

​Deliveries

​Contracts

​Other emails

​FAQs

Set notification preferences

Understand which notifications users receive

Bookings

Billing

Subscriptions and credits

Events

Shop

Community

Support

Visitors

Deliveries

Contracts

Other emails

FAQs