Skip to main content
Spacebring lets you automate payment retries and reminders for invoices to ensure a higher payment success rate.

​
Manage payment retries and reminders

Administrators can manage automatic payment retries and reminders in a location:
  1. Go to Location settings > Billing > Invoices tab.
  2. Toggle the Payment retries and reminders switch on or off.
Payment retries and reminders are enabled for all locations by default.

​
How payment retries and reminders work

Whenever an attempt to pay an invoice fails, Spacebring schedules up to 2 automatic retries or reminders depending on the situation. Retries and reminders are scheduled when:
  • A subscription issues a recurring invoice to the customer.
  • A manual attempt to pay the invoice initiated by the customer or admin fails.
  • An auto-charge fails for a customer with Auto-pay enabled.
  • A customer has no default payment method at the time of an auto-charge attempt.
Payment retries and reminders work for all invoices, both subscription and one-off.

​
Retry and reminder schedule and notifications

Each notification links to the invoice page, where the customer can view full details, the invoice PDF, and pay.
  1. First retry/reminder happens 3 days after the initial payment attempt.
    • If it succeeds:
      • The customer receives an email with a receipt.
      • The administrator gets a notification about a successful invoice payment.
    • If it fails:
      • The customer receives an email and a push notification asking to add a valid payment method.
      • The administrator gets a notification about a failed invoice payment.
      • A second retry is scheduled.
    • If the customer doesn’t have a default payment method or Auto-pay is disabled:
      • The customer gets a payment reminder instead of a retry.
  2. Second retry/reminder happens 3 days after the first retry.
    • Same outcomes apply as above.
    • No more automatic retries or reminders are scheduled.
    • If an additional reminder is needed, administrators can always manually resend the invoice or try to charge it again.
If the administrator or customer tries to pay the invoice manually after the first failed attempt, the next retry will be rescheduled to 3 days after the latest failed attempt. If the manual attempt succeeds, no further retries are triggered.
If no Auto-pay or manual payment attempt is made, automatic retries and reminders won’t be triggered. For example, if you manually issue an invoice but no one attempts to pay it, the system will not schedule any retries or reminders.
Example of an unsuccessful retry email:
Example of a payment reminder email (for those with no default payment method or Auto-pay turned off):

​
Send a manual reminder

Even after the automatic retries and reminders run their course, you can resend an unpaid invoice at any time to nudge the customer:
  1. Go to Billing > Invoices > tap on the necessary invoice.
  2. Press Resend invoice top right to send the invoice to the customer once again.
When you resend an invoice, the user receives a push notification and an email invoice payment reminder with the invoice attached.
Only unpaid invoices show the Resend invoice button. For paid invoices, this button is replaced by Send receipt, which emails the customer both the invoice and the receipt PDFs.