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As an administrator, you can remove an invoice you no longer need. Which action is available depends on the invoice’s status: delete a Draft invoice, or void an Unpaid invoice that’s already been issued.

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Delete a draft invoice

You can delete a Draft invoice — one created but not yet issued — at any time. To delete a draft invoice:
  1. Go to Billing > Invoices.
  2. Locate the draft invoice you want to delete.
  3. Tap the menu (…) top right > click Delete and confirm your choice.
Deleting an invoice is irreversible. It is not possible to recover a deleted invoice.

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Void an unpaid invoice

Deleting an issued invoice isn’t possible, but you can void it instead. Voiding cancels the invoice and its payment requirement while keeping a record of it, rather than erasing the data.
Only invoices with the Unpaid status can be voided. When an invoice payment has Pending, Failed, or Processing status, you can’t void it.
To void an unpaid invoice:
  1. Go to Billing > Invoices.
  2. Locate the unpaid invoice you want to void.
  1. Press the (…) menu top right, click Void, and confirm your choice.
Once you void the invoice, the user will receive a push notification in the member web portal and mobile app, as well as a confirmation email.
Voiding an invoice is irreversible. Once an invoice has been voided, it cannot be recovered.
If you need to view or save the PDF for the voided invoice, press Download PDF after you void it.
The invoice void date is reflected on the PDF.