Invoice statuses

Invoice statuses in Spacebring show the invoice’s current state in the billing process.

Spacebring has the following invoice statuses:

Status	Description
Draft	The invoice has been created but is not issued yet. Draft invoices only get their number once they are issued.
Issued	The invoice has been issued but is not paid yet.
Paid	The invoice has been paid—either online by the customer or recorded as paid externally by an administrator.
Voided	The invoice has been voided by an administrator.

An invoice moves through these statuses in one direction only. Issued, Paid, and Voided are final: a draft can’t be restored, a paid invoice can’t be set back to unpaid, and a voided invoice can’t be reopened. To correct an invoice after it’s issued, issue a credit note, or void it and create a new one.

Invoice payment statuses

Issued and paid invoices, in turn, display their payment statuses:

Status	Description
Unpaid	The invoice has been issued but is not paid yet.
Pending	The Pending status appears when: The customer has opened the payment page but hasn’t entered the payment details yet. The payment attempt was made and is currently being processed by the customer’s bank. Depending on the outcome, the status will update to Paid, Unpaid, or Failed.
Failed	The payment was declined by the payment gateway for some reason, e.g., an insufficient balance or an issue with the customer’s bank. The Failed status appears for failed auto-charge attempts and is marked with a red triangle.
Refunded/Partially refunded	An administrator issued a full or partial refund for this invoice.
Disputed	The customer’s bank reversed a completed payment and returned the money to the customer. This happens when the customer opens a chargeback, or when the bank confirms a payment first and then fails to collect the funds. The invoice status stays Paid, because the money was received at the time of payment. Learn how to handle disputed payments.

Payment processing time depends on the customer’s bank and the payment gateway. In some cases — especially with direct debits — processing the invoice payment can take several days. If an invoice remains in the Pending status for an extended period, check your payment gateway dashboard for more detailed information on the status or ask the customer to contact their bank.

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Invoice statuses