Skip to main content
With a payment gateway connected to the location, customers pay online for bookings, event tickets, shop orders, packages, subscriptions, and invoices. They pay with a new payment method or with one they saved earlier.

​
Pay with a new payment method

  1. When making a booking or purchase, customers choose New payment method under Payment.
The Payment section of a new booking with a saved Visa card and the New payment method option for Stripe on Spacebring's coworking space management platform
  1. They’re redirected to the gateway’s payment page, which offers all the payment methods your gateway supports, and complete the payment there.
  2. Once the payment succeeds, they see a confirmation and receive an email with the receipt and the invoice.
    • Customers find the payment under Membership > Billing > Transactions, and administrators on the Transactions page.

​
Saved payment methods

If you have a Stripe, WayForPay, Tap, plata by mono, HyperPay, PayTabs, Mollie, or PayPal payment gateway connected, customers can have their payment methods saved for quick and automatic payments. A payment method is saved automatically once the customer pays with it, and the customer or an administrator can also add it manually. With PayPal, a card can only be added manually.
  • A saved card pays for bookings, event tickets, shop orders, packages, subscription purchases, invoices, and one-off payments.
  • A saved bank account pays only for invoices, subscription purchases, and one-off payments. It needs a Stripe payment gateway with bank debits, or a Mollie payment gateway, where paying with iDEAL saves the bank account.
Administrators can also charge a customer’s saved payment method for a booking, event ticket, shop order, invoice, or one-off payment.

​
Add a payment method

Customers can add their payment method as follows:
  1. Go to Membership > Billing.
    • Individual members go to the Personal section on Membership.
    • Company managers go to the section with their company name to add a company payment method, or to the Personal section to add their own.
  2. Under the Payment methods section, press Add and input their details.
The Payment methods section with the Add button on the Billing page in the member web portal on Spacebring's coworking space management platform
Administrators can also add a payment method for a customer, if needed:
  1. Go to Customers > open the member or company profile, depending on who the payment method is for.
  2. In the Payment methods section, click Add.
The Payment methods section with the Add button in a member's profile on Spacebring's coworking space management platform
  1. Add a payment method > Save.

​
Set a default payment method

The default payment method is used for automatic invoice charges by subscription. The customer’s payment method becomes the default one once they pay at least one invoice with it, but it can also be set as default manually.
  • Customers go to Membership > Billing, click (…) next to the payment method, and press Set as default.
  • Administrators go to Customers, open the customer’s profile, click (…) next to the payment method, and press Set as default.
To switch the default to a new card, add the card first, set it as default, and then delete the previous one.

​
Delete a payment method

  • Customers go to Membership > Billing, tap (…) next to the payment method, and press Delete.
The Delete option in a saved card's menu on the Billing page in the member web portal on Spacebring's coworking space management platform
  • Administrators go to Customers, open the customer’s profile, click (…) next to the payment method, and press Delete.
The Delete option in a saved card's menu in a company's profile on Spacebring's coworking space management platform
Customers with an active subscription can’t delete their default payment method. They must first add a new payment method and set it as the default, and then delete the previous one. Administrators can delete a customer’s default payment method even when the customer has an active subscription.
To stop automatic charges for a customer, disable Auto-pay rather than deleting their payment method. When Auto-pay is disabled, the customer keeps their default payment method on file, is never charged automatically, and pays each issued invoice manually.

​
FAQs

Saved payment methods stay tied to the payment gateway account they were saved in:
  • After you disconnect the payment gateway, customers can’t pay with their saved payment methods.
  • If you reconnect the same account, the saved payment methods come back.
  • If you connect a different account or another payment gateway, customers need to add their payment details again.
Disconnecting also removes the default payment methods customers in the location saved with that payment gateway, even if you reconnect the same account. Until customers or administrators set a default again, subscription invoices aren’t charged automatically.