Skip to main content
Sometimes, you need to charge a customer outside of standard online payments and recurring subscription invoices. In these cases, you have two options:
  • Create and issue a one-off invoice for the customer to pay
  • Create a one-off payment to immediately charge the customer’s card or record an externally received payment.
A one-off payment always creates a new invoice for itself. To record an external payment on an invoice you have already issued, open that invoice and create the payment in its Payments section instead.

​
Create a one-off payment

Follow these steps to create and process a one-off payment:
  1. Go to the Billing > Transactions page > press Create payment top right.
  1. Select the necessary customer.
  2. Enter the payment details:
    • Description — the product or service you are charging for.
    • Quantity — how many units of the service/product.
    • Unit price — the price per unit.
    • Currency — leave the default location currency or select an alternative currency.
    • Tax rate — leave the default location tax percentage or enter a custom tax rate.
    • Payment method — how you collect the money:
      • Choose the customer’s saved payment method to charge the card or bank account they already have on file.
      • Select External to record money you already received another way, like cash.
      • Select In-person to charge the customer’s card in person with Tap to Pay. Available only in the admin mobile app on Android.
  3. Enter the customer’s billing details, if they haven’t yet. Billing details fields appear depending on the Require billing details setting.
  4. Confirm the payment.

​
How creating one-off payments works

Once you create a one-off payment:
  1. A transaction is immediately created for the payment in the customer’s profile under Transactions, and the invoice for a one-off payment is created and can be found on the Invoices page.
  • If you selected a customer’s card, the charge will be initiated to that card, and you can check its status on the transaction (whether it succeeded or failed).
  • If you selected External as the payment method, the transaction will be recorded as an external payment.
  1. The payment will appear in Analytics with the Custom type, allowing you to track these specific charges.
Creating a one-off payment does not send the customer an email or push notification, unlike issuing an invoice, which does. This makes it a good way to record a payment the customer already made outside Spacebring, such as cash received in person, without notifying them that an invoice is ready.

​
Best practices

A one-off payment can be especially useful when:
  1. A customer’s payment was disputed, and you need to re-charge them.
  2. An immediate payment is required for an urgent, last-minute service or an upgrade.
  3. A small, ad-hoc charge is needed for a service or product not covered by standard invoicing (e.g., a minor administrative fee, or a supplemental service).