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You can make the following changes to your subscription with Spacebring:

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Upgrade subscription

You may want to upgrade your Spacebring subscription with add-ons to expand your capabilities. The owner can add add-ons or upgrade to yearly billing by following these steps:
  1. Click the network name in the top left corner of the left-side panel > go to Network settings > Billing.
  2. Click Upgrade in the Plan section.
Plan section on the Billing page with the plan, its price, the renewal date, and the Upgrade button on Spacebring's coworking space management platform
  1. On Your plan page, choose your preferred add-ons and billing cycle (monthly or annual).
  2. If asked, agree to Spacebring’s terms of use, privacy policy, and data processing addendum.
  3. Click Pay.
Your plan page with a new add-on selected and the prorated payment due in the order summary on Spacebring's coworking space management platform
The prorated amount is charged to your payment method, and your account updates with new functionality immediately.

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Important notes

  • If you’re on Spacebring’s legacy Starter, Essential, or Pro plan, you will be automatically switched to the new Business plan during the upgrade. Review its pricing and conditions on the upgrade page.
  • Before ordering the Member Mobile App add-on, make sure to have an Apple Developer account for your organization ready. We will publish your member mobile apps with the upcoming mobile release.
  • Upgrading to the Member mobile app add-on starts a new 6-month commitment term for your Spacebring subscription from the upgrade date.
  • If you upgrade mid-cycle, you only pay the prorated amount for the remaining days of the current month. The system automatically calculates the amount you’ve already paid for this month and charges you only the difference for the remaining days.
  • The Visitors, API & webhooks, Floor plans, and Member mobile app add-ons apply automatically to every location in your network. Fees for these add-ons depend on the total number of locations in your network.

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Update your billing details

The legal business name, email, phone number, address, and tax ID in the Billing details section appear on your Spacebring invoices. To change them, the owner should:
  1. Click the network name in the top left corner.
  2. Go to Network settings > Billing.
  3. In the Billing details section, click Edit.
  4. Update the details and click Save.

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Change your payment method

Subscription payments are charged to the payment method in the Payment method section. To replace it, the owner should:
  1. Click the network name in the top left corner.
  2. Go to Network settings > Billing.
  3. In the Payment method section, click Change, or Add payment method when none is on file.
  4. Enter the new payment method and click Save.
    • A bank account that needs micro-deposit verification becomes the payment method once you verify the amounts Stripe sends to it.

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View and pay invoices from Spacebring

The owner follows these steps:
  1. Click the network name in the top left corner > Network settings > Billing page.
  2. Find the Invoices section.
  3. Locate the necessary invoice.
Administration Billing Make Changes To Spacebring Subscription View And Pay Invoices From Spacebring
  • Click the invoice title to pay it.
  • Click (…) > Download PDF to download it.
Spacebring issues these invoices through Invopop, our invoicing compliance partner, so you also receive a copy by email from no-reply@invopop.com.

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Pay an outstanding invoice

When a subscription payment fails, the owner has 7 days to pay the invoice before the subscription is suspended, and can pay it after a suspension to restore access. The owner should:
  1. Click the network name in the top left corner.
    • If the subscription is already suspended, click Renew on the Suspended subscription page instead, and skip the next step.
  2. Go to Network settings > Billing.
  3. If the payment method caused the failure, click Update payment method in the Plan section and save a new one.
  4. In the Invoices section, click the outstanding invoice’s title and complete the payment.
Access returns as soon as the payment goes through. The Update payment information button in the email about the failed payment opens the same page as step 3.
If the payment attempt for your Spacebring subscription fails, the system will automatically retry the payment up to 4 times within 1 week.

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Switch from monthly to yearly billing

The owner needs to follow these steps:
  1. Click the network name in the top left corner of the left-side panel.
  2. Go to Network settings > Billing.
  3. Click Upgrade in the Plan section.
  4. On Your plan page, select the Yearly billing option.
  5. Select the desired add-ons if necessary and click Pay.
To switch from yearly back to monthly billing, request a downgrade.

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Cancel or downgrade your subscription

If you want to cancel your Spacebring subscription or downgrade it (remove an add-on, switch from yearly to monthly billing), our team handles that for you:
  1. Ensure that all your past-due invoices with Spacebring are paid.
  2. Contact us at support@spacebring.com as an owner and confirm the cancellation or downgrade date.
  3. Before a cancellation takes effect, export necessary data to avoid losing important information — for example, reports on members and invoices.
  4. Plan for service termination by notifying team members and migrating any dependent workflows.

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Cancellation terms

Make sure your request complies with the Spacebring Terms of Use you agreed to: https://www.spacebring.com/terms. Key terms for cancellation include:
  • You can cancel your subscription only after your Minimum Subscription Term has ended.
  • You must provide us with a written notice of non-renewal at least 3 days before your current Subscription Period ends.
  • Your Spacebring account will remain active until the confirmed cancellation date.
  • After this point, access to the admin portal, member web portal and mobile app, and any associated data will be permanently terminated.
  • Any network balance left is lost.

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FAQs

As part of Spacebring’s commitment to data protection, privacy, and information security, all data associated with your account is scheduled for permanent deletion 60 days after your trial expires or your subscription is terminated. You will receive email reminders 60 days and 30 days before the permanent deletion occurs to ensure you have time to reactivate your plan or export necessary reports.