How customers pay
In the member web portal and mobile app, the Payment section lists only the payment methods the customer can use for that purchase:- Personal credits or Company credits — pay from the member’s own credit balance or their company’s. Appears for members when credits are on for the location and the item has a credit price. The balance must cover the whole price.
- Personal day passes or Company day passes — pay for a hot desk booking from the member’s own day pass balance or their company’s. Appears for members when day passes are on for the location and the desk has the Day passes switch on.
- Personal invoice or Company invoice — add the charge to an invoice instead of paying now. Appears for customers who have Pay with invoice turned on for that service.
- A saved card, such as Visa •••• 4242 — pay with a card the customer saved in an earlier payment or added to their account.
- New payment method — pay online with new payment details on the payment gateway’s page. Appears when a payment gateway is connected and the item has a money price.
- Free — the only option for an item without a price, or for a resource assigned to the customer.
Charge a customer as an administrator
When you create a booking, event ticket, or shop order for a customer, the Payment section lists the customer’s payment methods for that purchase, plus Free and External. Choose one:- Free — the customer pays nothing, even if the item has a price.
- External — record a payment collected outside Spacebring, such as cash or a bank transfer. Appears when the item has a money price. Set its status:
- Paid if you already received the money. Spacebring confirms the purchase and generates a paid invoice and a receipt.
- Pending if the customer still owes it. The purchase stays pending until you open its transaction and change Status to Paid, or to Canceled to cancel the purchase.
- Personal credits or Company credits — deduct the price from the credit balance of the customer or their company.
- Personal day passes or Company day passes — deduct the hot desk booking from the day pass balance of the customer or their company.
- Personal invoice or Company invoice — bill the customer or their company, even if Pay with invoice is off for them. Appears when the item has a money price.
- If Add to subscription invoices is on for their subscription, the charge is added to their subscription invoice.
- Otherwise, including for a nonmember, the charge stays a pending invoice item in their profile until you issue an invoice for it.
- The customer’s saved card — charge it right away. Spacebring generates an invoice and a receipt.
- You can’t enter a new card here. To charge a card the customer hasn’t saved yet, add it to their profile first.
Company payment methods
A company can have its own credits, day passes, invoice, and saved cards, which its managers and members can pay with.- Company payment method permissions set, for each service, whether only company managers or all company members can use each method.
- When you charge a company member as an administrator, the company’s credits, day passes, and invoice appear whatever these permissions say. The company’s saved card appears only if the customer may use it.
Each saved card belongs to one member or one company. A card saved on a company manager’s personal account pays only that manager’s own charges. Neither the manager nor an administrator can use it to pay the company’s invoices.
FAQs
How do I let my employees or staff book rooms or other resources for free?
How do I let my employees or staff book rooms or other resources for free?
- Invite them as an administrator with the Resources permission.
- When they book a room, desk, or other resource, they choose the Free payment method.