Payment methods

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When making a booking or purchase, users can use different payment methods. The payment methods available for administrators slightly differ. Administrators have exclusive access to certain methods like “Free” and “External” payments, which are designed for specific scenarios.

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Free payment method

• The “Free” payment method is exclusively available in admin portal to administrators with the “Bookings” permission.
• It allows administrators to make bookings for customers without any monetary or credit deduction.

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External payment method

• The “External” payment method is exclusively available to administrators in admin portal when making bookings for customers.
• It serves to record payments received outside of Spacebring.

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Credits

• The “Credits” payment method is available for members for bookings, event tickets, and shop orders if
  • Credits are enabled for the location
  • The service has a credit price set, and
  • The member has been allocated or purchased credits.
• Administrators can also use credits when making a booking for a member who has credits.

There are two types of credits:

• Personal credits are usable by individual members.
• Company credits are usable by company members and managers. For company members, this permission is subject to company payment method permissions.

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Day passes

• The “Day Passes” payment method appears for members for hot desk bookings if
  • Day passes are enabled for the location
  • The specific hot desk has the “Day Passes” option enabled, and
  • The member has a personal or company subscription with day passes.
• Administrators can also use day passes when making a booking for a member who has day passes.

There are two types of day passes:

• Personal day passes are usable by individual members.
• Company day passes are usable by company members and managers. For company members, this permission is subject to company settings.

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Invoice

• The “Invoice” payment method allows including payments in an invoice rather than immediate payment.
• Customers can use the “Invoice” payment method for bookings, event tickets, shop orders, and credit package purchases if they have a “Pay with invoice” setting enabled.
• Administrators can use the “Invoice” payment method when making a booking for any customer.

There are two types of the “Invoice” payment method:

• Personal invoice is usable by individual customers.
• Company invoice is usable by company members and managers. For company members, this permission is subject to company settings.

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New payment method

• The “New payment method” option is available to all users in the member web portal and mobile app if
  • A payment gateway is connected, and
  • The resource or service has the “Money” switch enabled with a monetary price set.
• It allows users to enter new payment details for immediate transactions.

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Saved payment method

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Saved credit card

• The saved credit card appears for users for all types of payments if
  • They have made at least one previous payment or manually added their card details, and
  • Your connected payment gateway supports saving payment methods.
• Administrators can also use customers’ saved cards for making a booking on behalf of a customer, charging the customer’s invoices, or creating one-off payments in Spacebring.

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Saved bank account

• A saved bank account appears specifically for invoice payments if
  • You have a Stripe payment gateway connected, and
  • The customer has made at least one previous payment or manually added their bank account details.
• Administrators can also use customers’ saved bank accounts for charging the customer’s invoices.

FAQs

When I am making a booking on behalf of a customer, which payment methods are available to me as an administrator?

When booking on behalf of a member, administrators can use the following payment methods:

• External
• Member’s personal or company credits
• Member’s personal or company day passes
• Member’s personal or company invoice
• Member’s saved payment methods

When booking on behalf of a nonmember, the following payment methods are available for administrators:

• External
• Personal invoice
• Nonmember’s saved payment methods