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Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

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Credits are an internal payment method for members to make bookings and other purchases. The credit system allows you to:
  • Give credits to customers with membership plans or resource rentals (e.g., for free meeting room hours)
  • Automatically allocate recurring credits to customers
  • Sell credit packages for upfront payment and flexible use
  • Let members pay with credits, reducing small transactions and processing fees
  • Issue credits instead of refunds to improve customer retention

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Set up credits

  1. Click the (…) menu next to your location name on the left-side panel.
  2. Go to Location settings > Billing > “Credits” tab.
  3. Turn on the “Credits” switch.
  4. Optionally, enable “Discount” to apply members’ subscription discounts to credit prices as well. ​
  5. If you have multiple locations, set cross-location credit usage.
  6. Set credit prices for all the resources and services you want members to pay for with credits.
Before setting credit prices, define a consistent montary value equivalent for 1 credit (☆). For example:1 ☆ = 10Aroompricedat10A room priced at 20/hour = 2 ☆This makes it easier to set credit prices alongside monetary ones for all resources and services and ensures fair pricing.

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Give credits to members

You can distribute credits in two ways:

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With recurring plans

Include credits as part of your membership plans or resource rentals. Members will receive a set number of credits automatically at each subscription renewal.
  1. Add credits in membership plans or resource rental tiers.
  2. Create subscriptions for customers, or let them sign up themselves.
  3. Members receive credits automatically at each renewal (e.g., monthly).
  4. Any unused credits expire at renewal and the new balance accrues.
  5. If a subscription ends or is canceled, all remaining credits expire.

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One-time credit packages

Offer to purchase non-recurring credit packages for customers who need additional or occasional usage.
  1. Create standalone credit packages.
  2. Members can discover and purchase them on Membership > Credits.
  3. They receive credits immediately upon purchase and can use them until the package expiration date (if there is any).
Only members can receive, purchase and use credits. Nonmembers cannot.
You can also manually manage a customer’s credit balance, if needed.
FAQs
At checkout, the member will see a “Not enough credits” message and a prompt to:
  • Purchase a credit package to top up their balance
  • Pay with money or a different payment method.
If a customer has expiring and non-expiring credits or credits with different expiration dates, credits with the earliest expiration date are deducted first.
Spacebring does not have a specific field to set the value of 1 credit. Instead, you can define the credit-to-monetary unit ratio with your team and consistently apply this rule when setting pricing for all resources. For example, you might decide that 1 ☆ equals 1 monetary unit or 1 ☆ equals 10 monetary units.By maintaining this consistency, you ensure that customers cannot exploit the credit system. They will always pay the credit price equivalent to the price in money. As a result, if users choose to book more expensive services using their credits, they will run out of their credits faster and will be able to make fewer bookings or purchases, maintaining fairness.
If a member is missing credits or received fewer than expected with their subscription, check the following in their profile on the Customers page:

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1. Subscription > “Items” > “Expiring credits”

  1. The customer’s subscription may not include credits. If the plan was updated recently, note that changes don’t apply to existing subscriptions—you need to update it manually.
  2. Another administrator on your team might have mistakenly edited their credit allowance in the subscription.
  3. The credit number may have been edited to the correct one after the customer’s subscription renewed. In this case, the customer will get the new, bigger number of credits only starting the next subscription cycle. If you can see a bigger number of credits set in their subscription but they received fewer this month, it means that their subscription was edited after renewal and not before. Understand how changes to a subscription apply
2. Credit balance > (…) > View transactions in their profile
Check their recent credit accruals and spendings. The customer may have already spent their credits on bookings.
3. Correct email address
Make sure the member is logged in with the email tied to their subscription or their company’s subscription.
4. Subscription “Start date”
Credits are granted on the subscription start date. If the subscription starts in the future, credits will be added on that date.
5. Subscription “Current period”
If the member signed up mid-month and your billing cycle anchor is set to the “First day of the month” option, customers receive a prorated credit amount for the first cycle. Full credits and invoice will be issued on the 1st of the following month.
Each purchase requires a single payment method — either full credits or full monetary payment.Instead of splitting a payment, members are encouraged to purchase extra credits with a credit package if their balance is not enough for making a purchase. This helps you upsell customers and allows users to top up their credit balance whenever they need.
Go to Billing > Transactions page > “Credits” tab > filter by company or user. Here, you can see all refunded credit transactions. If you do not see a refund, it may be because the user was not eligible for a refund according to the resource’s rescheduling policy. In such cases, credits can be manually refunded by adding them to the user’s balance.Users can also check their refunded credit transactions in the member web portal or mobile app under Locations > Membership > Credits > Transactions.