Notifications

User notifications inform users about updates, reminders, and actions related to their account. They help users stay engaged, up-to-date, and prompted to act when needed.

How users receive and manage notifications

Push notifications

Users receive all notifications as push notifications by default, except member invitations, confirmation emails, and emails to visitors. How users allow push notifications:

Member web portal — on the Account > Notifications page, Push notifications is always on. If the browser hasn’t granted permission yet, users press Grant the necessary permissions under the switch and allow notifications in the browser prompt.
Member mobile app — users allow push notifications in the pop-up window at the first log in. If they missed or declined the prompt, they go to Account > Notifications and tap Push notifications to open the app’s notification settings on their device.

Email notifications

There are mandatory and optional email notifications.

Mandatory emails are always delivered and cannot be disabled.
Users can manage the optional ones via their Account page > Notifications.

If enabled, users receive them via both email and push notifications. If disabled, they receive them only as push notifications.

Which notifications users receive

Examples of the user notifications include (not limited to):

Notifications	Meaning	Sent as push	Sent via email
Booking invitations	Administrator or company manager creates a booking for you You’re added as an invitee to a booking	If the booking creator chooses to notify you	If the booking creator chooses to notify you, and email notifications are enabled in your preferences By default enabled ✓
Booking updates	Your booking’s date, time, quantity/seats, title, memo, or recurrence is edited by an administrator or company manager	If the editor chooses to notify you	If the editor chooses to notify you
Booking start reminders	Reminder 5 minutes before the booking starts	✓	Optional By default disabled X
Booking end reminders	Reminder 5 minutes before the booking ends	✓	Optional By default disabled X
Subscription updates	Subscription created for you Credits and day passes accrue or expire with subscription renewal Reminder that your subscription ends in 1 day	✓	Optional By default enabled ✓
Community requests	Updates on your request to join the location	✓	Optional By default enabled ✓
Credit and day passes updates by admin	Credits granted or charged by administrator Credits or day passes are too low at subscription renewal to pay for scheduled bookings	✓	Optional By default disabled X
New feed posts	A new feed post	✓	Optional By default disabled X
Feed comments	New comments on a post you created or commented on	✓	Optional By default disabled X
Event reminders	Reminders about the event you joined 24 and 1 hour before	✓	Optional By default enabled ✓
Events canceled	The event you joined was canceled	✓	Optional By default enabled ✓
Visitor check-ins	Your visitor has arrived and checked in through the Reception app	✓	Optional By default enabled ✓
Visit requests	A visitor requested a visit with you	✓	Optional By default enabled ✓
New support tickets	Administrator creates a support ticket for you	✓	Optional By default enabled ✓
Support ticket comments	New comments on your support tickets	✓	Optional By default enabled ✓
Support ticket updates	Status/assignee updates to your support tickets	✓	Optional By default enabled ✓
Chat messages	A new chat message, or group chat activity: you’re added to a chat, members are added or removed, the group photo or name is changed, or your role is changed	✓	Optional By default enabled ✓
Member invitation	Administrator invited you to join the location as a member	X	Mandatory ✓
Payment confirmation	Payment made via a payment gateway	X	Mandatory ✓
Visit notifications	Visitor invitation, visit change, or cancellation emails	X	Mandatory ✓
Other confirmation emails	Confirmation for booking, shop order, event joining, benefit application	X	If set up by administrator

Invoice notifications ensure timely payments, confirm transactions, remind users of upcoming charges, and alert them to failed payments.

Event	Notification	Sent as push	Sent via email
Upcoming subscription auto-invoice or auto-pay (3 days before renewal)	If a customer has a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date]. Your [payment method] will be charged at that time. If you’d prefer to use a different payment method, go to Membership > Billing, add a new one, and set it as default.` If a customer doesn’t have a default payment method: `This is a friendly reminder that your invoice will become ready for payment on [Date].` Includes an option to open and preview the invoice and update their default payment method.	X	Mandatory ✓
Invoice issued	`Your invoice is ready for payment`. Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached.	✓	Mandatory ✓
Invoice paid (auto-charged, charged by administrator, or paid manually by user)	`Your invoice payment to [Location] is processing.` and `We have successfully processed payment to [Location], and you may find your receipt attached.` Includes the invoice details and invoice and receipt PDFs attached.	X	Mandatory ✓
Invoice auto-charge failed	`Invoice payment was unsuccessful. Please provide a valid payment method.` Includes an option to open the invoice from the notification and pay with an alternative payment method.	✓	Mandatory ✓
Invoice resent to user by an administrator	`This is a friendly reminder that your invoice is ready for payment.` Provides an option to open the invoice from the notification and pay, includes the invoice details, and a PDF attached.	X	Mandatory ✓
Automatic invoice payment retires and reminders (if enabled)	Understand payment retries and reminders	X	If set up by an administrator; By default enabled ✓
Invoice voided	`Your invoice is voided.` Provides an option to open the invoice from the notification, includes the invoice details, and a PDF attached.	✓	✓

FAQs

Why does my member receive administrator notifications?

Spacebring’s admin notifications are only sent to administrator accounts. To prevent your member from getting them, remove their administrator role.

Getting started

Admin experience

Member experience

How users receive and manage notifications

Push notifications

Email notifications

Which notifications users receive

FAQs

​How users receive and manage notifications

​Push notifications

​Email notifications

​Which notifications users receive

​Invoice-related user notifications

​FAQs

How users receive and manage notifications

Push notifications

Email notifications

Which notifications users receive

Invoice-related user notifications

FAQs