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Day passes are a payment method for booking hot desks. With the help of day passes you can:
  • Sell flexible access plans, such as “10 day passes per month” or a “20 day passes per 3 months”.
  • Let the system handle automatic member balance reduction upon each booking.
  • Give permanent or expiring day passes to customers as a promotion.

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Set up day passes

  1. Click the (…) menu next to your location name on the left-side panel.
  2. Go to Location settings > Resources > Desks.
  3. Enable “Day passes” and configure “Usage limit”.
  4. If you have multiple locations, set cross-location day pass usage.
  5. Go to the Desks page and add your hot desks.
    • Enable the “Day passes” switch to let members book this desk with day passes.
    • Set monetary price for nonmember bookings or if members run out of day passes.
Only resources with the “Hot desk” type can be booked with day passes.

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Sell plans with day passes

  1. Create or edit a plan.
  2. Add a specific number of day passes to it.
  3. Once users sign up for a plan with day passes or administrators create a subscription for them, they receive day passes to their balance.
  4. They use day passes to book a hot desk on the Desks page on the dates they visit the space. The system automatically reduces their balance.
  1. Any unused day passes expire at renewal and the new balance accrues.
  2. If a subscription ends or is canceled, all remaining day passes expire.
1 day pass is the cost of 1 desk booking regardless of duration.
Only members can book with day passes. Nonmembers book and pay for the hot desks with money.
You can also manually give day passes to customers or manage a customer’s day pass balance, if needed.
FAQs
If a user wants to book one day pass for a specific date, they must book a hot desk directly on the Desks page and pay the required monetary amount. Meanwhile, a bundle of day passes can be received by signing up for a plan with day passes.
It depends on whether you want to give the user a dedicated desk or allow flexible access:
  1. Dedicated desk: Assign one seat to the customer in the “Assignments” section of their subscription. This desk becomes theirs exclusively, reducing overall desk availability. They won’t need to book it daily, and others won’t be able to use it.
  2. Flexible access: Provide the customer with 365 day passes in their subscription and ask to check in by booking a desk each day they visit, using one pass from their balance. This allows the desk to stay available for others when they’re not using it.
When a member’s subscription expires, managing their day passes becomes not possible because day passes are directly tied to an active subscription. Once the subscription ends, day passes expire as well.To regain day passes, your member can re-subscribe to a plan that includes them, or you can create a subscription for them.
To offer new customers a free or discounted desk booking, create a coupon and promo code and enable the “Limited by first purchase” setting, then add the desired discount redeemable for all or a specific desk in your app. Users who receive the promo code from you will be able to redeem their discount directly at checkout when booking a desk in your app.