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Memberships are access options or bundles of services that customers can subscribe to, usually on a long-term or recurring basis. Common examples in coworking spaces include Hot desk unlimited, Hot desk (10 days per month), or Flex membership.
Memberships are designed for subscriptions which don’t involve a dedicated resource rental — for example, a hot desk membership, a flex membership with 10 days per month, a membership with credits, or a virtual office membership. Rentals of a dedicated resource, such as a dedicated desk or a private office, are set up inside that resource instead.
With memberships, you can:
  • Structure and present your membership options to customers
  • Let customers sign up instantly or submit applications
  • Quickly set up new customers for subscriptions, using memberships as templates.

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Set up memberships

  1. Go to Catalog > Memberships.
  2. Click Create membership.
Memberships page with the Create membership button on Spacebring's coworking space management platform

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Membership configuration

  • Cover photo — one image shown next to the membership in the memberships list and at the top of its page in the member web portal and mobile app, 1600 × 800 px (2:1 ratio), up to 5 MB, in JPEG, PNG, WebP, or GIF format.
  • Name — appears on customer invoices.
  • Cycle — the interval of membership validity and how often the subscription renews. Available options: 1 week, 1 month, 3 months, 6 months, or 1 year.
  • Description — customer-facing details of what is included.
  • Price — the fee for 1 cycle.
  • Setup fee — one-time charge to add to the customer’s first invoice.
The setup fee is taxable but is not affected by discounts or invoice proration.
  • Custom tax rate — overrides the location’s default tax rate for this membership.
  • Minimum commitment — the mandatory minimum number of cycles a customer can subscribe for.
  • Credits — expiring credits the customer will receive each cycle for bookings or purchases.
  • Day passes - expiring day passes the customer will receive each cycle for booking hot desks.
  • Discounts > Granted coupons — grant members reduced rates for bookings and other services as part of their membership.
  • Sign-up — control whether and how customers can see and sign up for this membership.

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Sign-up setting

  1. Tap Save.

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What’s next

After creating your memberships:
Memberships page of a location in the member web portal on Spacebring's coworking space management platform

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Edit or delete a membership

  1. Go to Catalog > Memberships.
  2. Press the menu button (…) next to the preliminary created membership and tap Edit or Delete.
Membership row menu with Edit and Delete on Spacebring's coworking space management platform
Deleting a membership does not affect active subscriptions. If your members still have this membership selected in their subscription, it will continue to function for them.
Deleting a membership is irreversible and cannot be undone. Instead of completely deleting a membership, you can disable the Sign up property to hide the membership from customers and make it impossible for them to purchase it by themselves. Meanwhile, administrators will still be able to choose this membership for creating subscriptions manually.
To act on several memberships at once, select their checkboxes, then press Actions at the bottom of the page and choose Sign-up or Delete. Free memberships keep their sign-up setting when you choose Immediate. To quickly select several or all items in a long list, select a checkbox, then hold Shift and select another checkbox to select every row between them.

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Filter memberships

On the Memberships page, click Add filter > Sign-up and pick how customers can sign up:
  • Immediate — memberships customers buy on their own.
  • Request — memberships customers apply for.
  • Off — memberships customers don’t see.
You can pick several values in one filter.

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Export a memberships report

On the Memberships page, apply the necessary filters, then click (…) in the top right corner > Export memberships > CSV or XLSX to download a report on the filtered memberships.
Export memberships options in the Memberships page menu on Spacebring's coworking space management platform
The report includes each membership’s title, price and currency, billing period, and minimum commitment in cycles, the number of credits and day passes it grants per cycle, and its create date.

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FAQs

Check that Sign-up is enabled in the membership’s settings — it is the only setting that controls whether customers see a membership, as memberships have no Visibility setting of their own. Customers without a subscription then find the membership behind the Sign up button, and those who already have one subscribe from the Membership > Billing page.A plan that rents out a specific desk or office is a rental plan created inside that resource, and it never appears under the Sign up button. Customers find it on the page of the resource it belongs to — Desks, Offices, or another resource page — and the resource’s Visibility decides who sees it there.
Start creating the subscription for your customer, keep Custom in the Product field, and manually type the membership name, price, and other allowances.
To offer targeted discounts on specific memberships/for selected customers, create coupons and promo codes of Subscription items type. Apply them directly when creating subscriptions for users and companies, or share the promo code with customers to redeem the discount on their own when they sign up.
It depends on whom you sell it to:
  • If all customers, including nonmembers, should see and buy it, create a membership with credits and turn on Sign-up. Customers subscribe and receive a set number of expiring credits each cycle. The membership can also give them access to the space, discounts, and other perks.
  • If only members should buy it, as a one-off purchase of credits with nothing else included, create a credit package. Members can buy it at any time, with or without a subscription.
Changes to the membership only apply to new future subscriptions and those exiting members that have Auto-update from membership enabled in their subscription.To apply membership changes to existing members, you have two options:
  • Edit their subscriptions individually and apply changes manually, or
  • Turn on Auto-update from membership in existing customers’ subscriptions > then make a change to the membership. This way, it will automatically apply to existing members, too.
Ensure the Auto-update from membership setting is enabled in all your customers’ active subscriptions who have that membership. Then, edit the membership as needed.
  • Any changes made to pricing, credits, or day passes will apply automatically to their subscriptions with the start of the next billing cycle.
  • Changes to discounts, door access, and exclusive access to resources and benefits apply immediately.
In the member web portal and mobile app, memberships are sorted by billing cycle from shortest to longest—Week, Month, 3 months, 6 months, then Year—and memberships with the same cycle are sorted by price from lowest to highest.