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With sign-up requests, users can apply for memberships, and you can vet them before creating a subscription. Membership sign-up requests are ideal for:
  • Niche or curated spaces that require personal or professional verification
  • Verification-based memberships that require ID uploads or supporting documents
  • Discounted memberships for students, nonprofits, or other groups that need eligibility confirmation.
Membership sign-up requests are available only on specific plans.
For memberships that don’t require verification, use Immediate sign-up type instead.

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Configure membership sign-up requests

  1. Create or edit a membership.
  2. Enable Sign-up.
  3. Select Request as the sign-up Type.
Sign-up section of a membership with the Request type on Spacebring's coworking space management platform
  1. Enable the Support page and set it to Public visibility so users can see administrators’ replies.
If the Support page is disabled, the Apply button will be greyed out on memberships. If the Support page is not set to Public visibility, users can apply for memberships but won’t see responses from administrators or a support agent.

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How users apply for a membership

  1. Customers press Sign up next to their desired location to view available memberships.
Memberships page of a location in the member web portal on Spacebring's coworking space management platform
  1. Select a membership, set their preferred subscription start date, renewal, quantity, whether they want to sign up as an individual member or as a business, and optionally leave a comment.
  2. Press Apply to submit their request.

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How administrators manage membership sign-up requests

  1. Each membership sign-up request appears as a new ticket in Support > Tickets.
  2. Administrators manage the request through the support ticket:
A membership sign-up request ticket that Agent assigned to an administrator on Spacebring's coworking space management platform
  • Communicate with the applicant
  • Request verification documents
  • Ask follow-up questions
Set up an agent to automatically handle membership applications: ask applicants your questions, request documents, and answer theirs on the ticket. Applicants receive the agent’s messages in the member portal, by push, and by email, so they’ll see them even after leaving the portal.
  1. After confirming the necessary documents or details, if the user is approved and you want to set them up as a member or for a subscription, click the user’s name in the ticket and press Invite as member.
  1. Create a subscription for the requested membership for the customer.
  2. If the user requested a company subscription, create a company first > add this user to the company as a manager > create a company subscription.
To avoid missing any notifications about membership sign-up requests, enable notifications about new support tickets.

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FAQs

When a user applies for a booking or subscription, they are not a member or a nonmember yet. That’s why they don’t appear on the Customers page yet.
  1. Click the user’s name from the support ticket to open their profile.
  2. Click Invite as member or Add as nonmember top right.