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Exclusive access keeps a resource in your shared, bookable inventory, but lets only the customers you choose see and book it. Use exclusive access to:
  • Grant access to specialized facilities (e.g., a podcast studio or gym) only to customers who have completed required training.
  • Offer premium resources as an exclusive perk for high-tier plans.
  • Manage different resource pools for different membership levels.
If a customer rents the resource full-time instead, assign the entire resource to them in their subscription. An assignment hides the resource from everyone else and makes the customer’s bookings of it free.

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Configure exclusive access to resources

Setting up exclusive access is a two-step process: first, you define the resource’s restrictions, and then you grant access to specific customers or plans.
  1. Navigate to the resource settings (e.g., Rooms, Desks, or Equipment) and select the specific item.
  2. Locate the Visibility and Booking fields to set your preferred restriction level.
  1. Grant members access to the exclusive resource using one of these methods:
  • Grant access to all members on certain plan(s):
    • Edit the plan or resource plan and select this resource in the Exclusive access section > Exclusive resources field.
    • All customers who subscribe to this plan will automatically receive access.
  • Grant access to individual members:
    • Edit the customer’s subscription > open a subscription item.
    • Select this resource in the Exclusive access section > Exclusive resources field.
    • Use this option when access is based on personal qualifications rather than plan level.
    • Granting exclusive access on a company’s subscription gives it to every member of that company.

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How users interact with exclusive resources

Once configured, the availability of the resource updates automatically based on the customer’s status.
  • Customers can see and book an exclusive resource only while their subscription item is running, and only for dates it covers.
  • Customers without the required access level will either be unable to see the resource or prevented from making a booking.
  • Customers with access pay for each booking according to the resource’s pricing and the payment methods it accepts.
Benefits support exclusive access in the same way, so you can reserve a partner discount or perk for the customers you choose.