Create, edit & configure

Ask Lem AI in your admin dashboard to make changes for you, instead of clicking through each page yourself.

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What Lem AI can change

Lem AI can look up other data, such as invoices, orders, and visitors, but not change it.

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Create or duplicate an item

1. Open Lem AI top left and start a chat.
2. Tell Lem AI what you want to achieve using one of these methods:
   • To create from scratch: Ask Lem AI to create one or multiple items. Specify details like name, description, price, visibility, dates or schedule (e.g., exact dates or “every Tuesday from April to August”).
     
   • To duplicate an existing resource, shop product, event, or benefit: Create one item manually first (e.g., a desk on the Desks page), then ask Lem AI to duplicate it. Specify how many duplicates you need, their new titles, and if any specific settings should change or remain identical.
     
3. Provide any additional settings or details Lem AI asks you for in the chat.
4. Lem AI will prepare the items and list them in the chat. Click Approve or Reject next to each item.
   
5. Once done, Lem AI will confirm the created items in the chat.

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Edit an item

Instead of opening an item to change its settings by hand, ask Lem AI to update it for you.

1. In the chat, tell Lem AI which item to update and what to change. Be specific with the item name and location, and describe the new values — for example, its name, description, capacity, pricing, or visibility.
2. Lem AI will prepare the update and show it in the chat. Click Approve to apply the change, or Reject to cancel it.
3. Once done, Lem AI will confirm the change in the chat.

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Delete a resource

1. In the chat, tell Lem AI which resource to delete. Be specific with the resource name and location.
2. Lem AI will show the resource and how many upcoming bookings it has. Click Approve to delete it, or Reject to keep it.
3. Once done, Lem AI will confirm the deletion in the chat.

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Delete a coupon

1. In the chat, tell Lem AI which coupon to delete. A coupon has no name, so describe its discount, the items it applies to, and its location — for example, the 10% room bookings coupon in Riverside.
2. Lem AI will show the coupon and its promo codes. Click Approve to delete it, or Reject to keep it.
3. Once done, Lem AI will confirm the deletion in the chat.

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Manage bookings

Ask Lem AI to book a resource for a customer, or to move, change, or cancel a booking, instead of doing it on the Bookings page.

1. In the chat, name the customer, the resource, and the date and time. To change or cancel a booking, describe the booking and what to do with it.
2. Lem AI checks that the resource is free, writes out the booking or the change, and shows it for your review. Click Approve to apply it, or Reject to cancel it.
3. Once approved, Lem AI confirms the booking in the chat.

What to know:

• A booking Lem AI creates is free, even for a paid resource. The customer must belong to the resource’s location.
• For a repeating booking, Lem AI can change or cancel one occurrence, or that occurrence and every later one. It can also cancel the whole series.
• Changing the time or seats of a paid booking changes its price. An extension is charged to the customer, and a shortened booking is not refunded.
• Lem AI can’t change the time, seats, or resource of a booking paid by card. The customer can change it in the member app, where they pay the difference.
• A canceled booking is refunded according to the resource’s refund policy, unless you ask Lem AI to cancel it without a refund.
• Lem AI can’t change or cancel a booking imported from Google Calendar or Outlook.

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Manage subscriptions

Ask Lem AI to change or cancel a customer’s subscription instead of opening their profile.

1. In the chat, name the customer and tell Lem AI what to change in their subscription.
2. Lem AI writes out the change and shows it for your review. Click Approve to apply it, or Reject to cancel it.

What to know:

• Lem AI can change a subscription’s end date, pause payment collection, and change advance invoicing. It can’t change the subscription’s items or prices.
• The new end date can’t be in the past or before the current billing cycle ends. Ask Lem AI to remove the end date to let the subscription renew with no end.
• Canceling a subscription ends it right away, and it can’t be undone. To end it later, ask Lem AI to set an end date instead.

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Manage contracts

Ask Lem AI to issue, re-date, terminate, or delete a contract. Lem AI can’t create a contract, so create the draft yourself first.

1. In the chat, name the customer or the contract, and tell Lem AI what to do with it.
2. Lem AI writes out the change and shows it for your review. Click Approve to apply it, or Reject to cancel it.

What to know:

• Lem AI can issue a draft for eSignature, which emails every signatory, or for external signature, where you collect the signatures yourself.
  • A contract issued for eSignature needs an expiration date within 90 days.
• Lem AI can change the start, end, and expiration dates of a draft, or delete a draft. An issued contract can’t be changed or deleted.
• Lem AI can terminate a signed contract with a reason, and the customer is emailed about it. Terminating doesn’t end the contract’s subscription or void its invoices.

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Change location settings

Ask Lem AI to update a location’s settings instead of opening each settings page yourself. It covers most of what the Location settings pages hold, such as the location’s name, address, contact details, Wi-Fi, and time zone, which modules are on and who can see them, booking windows, and taxes.

1. In the chat, name the location, the setting to change, and the new value.
2. Lem AI will read the current settings, prepare the change, and show it for your review. Click Approve to apply it, or Reject to cancel it.
3. Once approved, Lem AI will update the location and confirm it in the chat.

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Change network settings

Ask Lem AI to update your network settings instead of opening each settings page yourself. It covers most of what the Network settings pages hold, such as your network name, branding, default language, chats, cross-location credits and day passes, and the default visibility of user information.

1. In the chat, tell Lem AI which setting to change and the new value.
2. Lem AI will read the current settings, prepare the change, and show it for your review. Click Approve to apply it, or Reject to cancel it.
3. Once approved, Lem AI will update the network and confirm it in the chat.

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Email a customer

Ask Lem AI to email a customer instead of writing the message yourself.

1. In the chat, name the customer and tell Lem AI what you need to say to them.
2. Lem AI writes the subject and the text, and shows the email for your review. Click Approve to send it, or Reject to cancel it.

Who receives it:

• Lem AI can send emails to your customers only — the members, nonmembers, and companies added in Spacebring. Arbitrary email addresses are impossible.
• An email to a company is sent to the company’s contact Email by default. If you need to send emails to the company’s members or managers, say so explicitly in your prompt to Lem AI.

Each email is written in the customer’s account language and sent under your network name from your MAIL FROM address, or from hello@transactional.spacebring.com if you have not set one up. It carries your logo, your accent color, your email footer, and links to your mobile apps once they are published.

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Message people in Chats

Ask Lem AI to write to a member in Chats, create a group chat, or add people to a group.

1. Tell Lem AI who to message and what to say. To create a group, give its title and the people to add.
2. Lem AI writes out the message or the group and shows it for your review. Click Approve to send it, or Reject to cancel it.

What to know:

• Messages are sent from you. A message to a person goes to your one-on-one chat with them, which Lem AI starts if there is none yet.
• Lem AI can’t message a company. Ask it to email the company or message its members instead.
• Each message goes to one person or group, and you approve each one. To reach a whole location, ask Lem AI for a feed post or a group chat instead.
• You become the admin of a group Lem AI creates, and every participant is notified. Lem AI can add people only to a group you are an admin of.

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Approve actions automatically

Lem AI normally waits for you to click Approve or Reject before it creates, changes, sends, or deletes anything. To let it act without asking in a chat:

1. In the message field, click Manual approval.
2. Choose Approve automatically.

What to know:

• The choice applies only to the chat you are in. A new chat, or a chat you open again, starts with Manual approval.
• To start a new chat with Approve automatically, choose it before you send the first message.
• The option is only available in the admin web portal.