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eSignature lets you send contracts to customers and have them sign electronically — without any manual paperwork or back-and-forth. If a customer signs the contract on paper instead, you can record their signature and upload the signed document into Spacebring.

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Set up eSignature

  1. Go to the Location settings > Billing > Contracts page.
  2. Enable the eSignature switch.
Billing Contracts Esignature Enable Esignature
  1. Create and add your contract templates in the Templates section of the same page. Contracts issued for eSignature are generated from them.
    • Include the signature placeholders in the template: {customer.signatory.signature} marks where the customer signs, and {location.signatory.signature} where your location’s signatory signs.
    • Place {customer.signatory.signature_date} and {location.signatory.signature_date} next to them.
    • Add any other placeholders you need, such as customer details, contract dates, and items — they are filled in automatically when you create a contract.
eSignature is billed based on the number of contracts issued, according to our pricing.

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Issue contracts for eSignature

  1. Go to the Billing > Contracts page and create a contract for the customer.
  2. Add the signatories: both customer and location, or the customer only if no signature is required from your side.
  3. Drag and drop the signatories to define the signing order.
Signing is sequential — each person receives the contract for signature only after the previous signatory has signed it.
  1. Open the created contract and click Issue for eSignature.
Billing Contracts Esignature Issue For Esignature

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How customers sign contracts electronically

After you issue the contract:
  1. The first signatory receives the contract by email and clicks Open contract.
  2. On the signing page, they read the contract and tap Click to sign.
Billing Contracts Esignature Open Contract
  1. They draw, type, or upload their signature.
Billing Contracts Esignature Sign
  1. They confirm their signature.
  2. With several signatories, the next one receives the same email after the previous has signed, and signs the same way.
After all the signatures are collected:
  • The contract is marked as signed in Spacebring.
  • The signed document with all the signatures appears on the contract shortly after.
  • If Create subscription from contract was enabled, the customer’s subscription is created and activated.
  • If Issue invoice from contract was enabled, the invoice is generated and issued.

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Resend a contract for eSignature

If a signatory can’t find or lost their signature request email, resend it to remind them to sign.
  1. Open the issued contract.
  2. Press Resend contract for eSignature.
The email is resent to the signatory whose turn it is to sign.

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Manage external signatures

If a customer signs the contract on paper, record the signature and upload the signed document into Spacebring.

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Mark the contract as signed

Once the customer has signed:
  1. Go to Customers > open the customer profile > Contracts page. Alternatively, go to the Billing > Contracts page and use the filters to find the necessary contract.
Billing Contracts External Signature Find A Contract
  1. Open the necessary contract.
  2. In the Signatories section, press the menu (…) next to the signatory’s name > select Mark as signed.
Billing Contracts External Signature Mark As Signed
  1. Press Upload signed PDF to upload the final document.
The signed document must be a PDF file (.pdf), up to 50 MB.
Billing Contracts External Signature Upload Signed Pdf
Once every signatory is marked as signed, the contract status changes to Signed, and the customer’s subscription is created on the selected start date.

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Mark the contract as declined

If a signatory declines the contract, open the contract, press the menu (…) next to their name > select Mark as declined. The contract status changes to Declined, and the customer’s subscription is not created.

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FAQs

The Issue for eSignature button only appears on a contract once eSignature is enabled for your location. Until it’s turned on, only Issue for external signature is available.To enable it:
  1. In the left-side panel, click the menu (…) next to your location name.
  2. Go to the Location settings > Billing > Contracts page.
  3. Enable the eSignature switch.
With several signatories, signing is sequential: the contract goes to the first signatory in your order, then the next. If the previous signatory hasn’t signed yet, it doesn’t reach your inbox. If they have signed and you still don’t see it, check the following:
  • When issuing the contract, make sure you click Issue for eSignature, not Issue for external signature.
  • Make sure the signatories’ email addresses are typed correctly.
  • Look in your spam and junk folders in case the contract email was filtered there.
  • Check any other email filters you have set up.
  • If the email still hasn’t arrived, open the contract and press Resend contract for eSignature to send it again.
To keep signatures in their designated spots and avoid an extra page at the end of the document, include both the signature and the date placeholders together:
  • {customer.signatory.signature} and {customer.signatory.signature_date}
  • {location.signatory.signature} and {location.signatory.signature_date}, if the location signs too