Set up Feed
- In the left-side panel, click the menu (…) next to your location name.
- Go to Location settings > Engagement page > Feed tab.
- Configure Feed permissions:
- Visibility — control who can see your Feed page. The visibility of the Feed page determines the visibility of all posts.
- Posting — choose who is allowed to create new posts. Typically, this includes administrators who share updates or announcements.
- Viewing comments — control who can see comments below each post. To encourage high engagement, set comments to be public. Alternatively, you can limit comment visibility to a selected group, such as administrators, location members, or network members.
- Commenting — define who can reply under posts.

These settings define permissions for all posts on the Feed page.
Create a post
- Go to Engagement > Feed and press Create post top right.

- Add the contents of your post.
- Press Post. All members of the location will immediately get notified with a push notification.
Content formatting and attachments
Format your text using a visual editor and shortcuts:- Floating toolbar: Select text and format it (bold, italic, inline code, highlight, code block, hyperlink) with a quick-access menu.

- Keyboard shortcuts:
- Command + B / Ctrl + B → Bold
- Command + I / Ctrl + I → Italic
- Use
#to create a hashtag.
Attachments may be cropped to fit the screen on the Feed page. Users tap an attachment to open it uncropped in full screen.

Use hashtags in posts
- Add hashtags to your feed posts to organize them by topics and make it easier for interested users to find related posts. When a user clicks on a hashtag, the Feed page is filtered to show all posts that contain the same hashtag.
- The 5 most frequently used hashtags in the last 6 months are prominently shown at the top of the Feed page. This allows quick and convenient access to popular or important categories of posts for all users.
Filter posts
On the Feed page, click Add filter and pick a property:- Filter by User to see the posts of one member, administrator, or agent.
- Filter by Hashtag to see the posts with one of the hashtags used in the last 6 months.
Only owners and super administrators can pick an agent in the User filter.
Edit a post
Administrators can edit their own posts as well as those created by other administrators and users. For this:- Go to Engagement > Feed.
- Hover over the post > click the menu (…) next to it > Edit.
- Change the post and press Save.
Pin a post
Feed posts are sorted from the most recent to the oldest. To pin a certain post:- Go to Engagement > Feed.
- Click the empty Pin icon next to the necessary post.
Only administrators can pin and unpin posts.
Delete a post
- Go to Engagement > Feed.
- Hover over the post > click the menu (…) next to it > press Delete and confirm your choice.
Administrators can delete any post at any time. Users can only delete their own posts.
Export a posts report
On the Feed page, apply the necessary filters, then click (…) in the top right corner > Export posts > CSV or XLSX to download a report on the filtered posts. To export only some posts, select their checkboxes, then press Actions > Export > CSV or XLSX at the bottom of the page.
Report a post
Users can report feed posts if they consider the content to be offensive or objectionable. For this, users:- Go to Locations > Feed and find a post.
- Click the (…) menu next to this post > Report.
- Once a user reports a post, administrators receive a support ticket of the Offensive or objectionable content type with a link to the post. The post stays visible until an administrator deletes it.