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Use secure in-app chats to centralize communication and encourage member networking. With chats, you can:
  • Replace external tools by letting members connect, network, and message each other directly within your web portal and mobile app.
  • Centralize communication between customers and administrators.

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Enable Chats

  1. Tap the (…) next to the network name > Network settings > Chats.
  2. Enable the “Chats” switch.
Once enabled, the Chats option will appear in the main navigation menu for both administrators and users.
Chats work at the network level. If turned on, chats are available in all locations.

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How administrators chat with customers

Administrators can chat with any customer to provide support or follow up on requests.
  1. Go to the Chats page.
  2. Open an existing conversation, or click New chat top right and search for a customer.
You can also start a chat directly from the customer’s profile, or by opening their profile from any other page.

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How users chat with other users

Members can chat with other community members depending on your visibility settings.
  • If you set the Community page visibility to “Location members” or “Network members,” members can browse other community members and start a chat with any other member of the location or network from the Chats page.
Engagement Chats How Users Chat With Other Users
  • If the Community page visibility is set to “Administrators,” members can start chats only with members who made themselves discoverable on the other pages. For example, they can message someone who published a feed post by clicking on their name.

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Manage messages

  • Attachments: To send files, contracts, or images, click the “Attachment” (paperclip) icon in the bottom right. Check the allowed media and file formats here.
  • Delete messages: Users and administrators can unsend a message by hovering over the message, tapping the (…) button, and pressing Delete.

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What’s next?

FAQ
To turn off Chats, go to Network settings > Chats and toggle the “Chats” switch off. This will hide the chat icon from the navigation menu for all users.
If privacy-conscious users choose to hide their name visibility on bookings and do not deliberately make themselves visible in your app (e.g. by posting on Feed), nobody will be able to send them a message.