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By default, when a customer has a recurring subscription, the subscription automatically generates and issues invoices to them at the beginning of each subscription cycle. If needed, you can temporarily or permanently pause automatic invoice issuance for specific customers using the Pause payment collection feature. When paused, invoices remain in draft so you can manage them manually or are instantly voided. Pausing payment collection is useful when you need to:
  • Temporarily stop invoicing and charging a customer—for example, when they pause their membership for a month or two.
  • Permanently disable automatic invoice issuance for a specific customer.

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Control invoice issuance

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When creating a new subscription

  1. Go to the Customers page > open the customer’s profile.
  2. Click to create a subscription for them.
  3. If they shouldn’t receive invoices from the very first invoice, set Issue first invoice > Manually during subscription creation.
  1. Save the subscription.
  2. Go to the customer’s profile > Invoices page and manage their first invoice (e.g., edit, add a deposit or setup fee, or delete it).
  3. If their subsequent invoices should also not be automatically issued, click (…) next to the subscription > Pause payment collection.

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For an existing subscription

  1. Go to the Customers page > open the customer’s profile.
  2. Click (…) next to their subscription > Pause payment collection.
The former Auto-invoice setting has been deprecated. To stop invoice issuance for a specific customer, use Pause payment collection instead.

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Pause payment collection settings

When selecting Pause payment collection, you can configure:
  1. Invoice behavior
    • Mark as draft — the system will generate an invoice for each subscription period, but keep it in Draft. Administrators can then issue, edit, or delete the invoices as needed.
    • Void instantly — the system will generate each invoice, but immediately void it. The customer receives no notifications about issuance or voiding.
  2. Resume date
    • Disabled — automatic invoice issuance remains paused indefinitely for this customer until you manually resume payment collection.
    • Enabled — set a date after which all the customer’s subsequent invoices will resume being auto-issued.
Pausing payment collection will also disable Pay with invoice for the customer.
Pausing payment collection stops invoice issuance and charging, but does not affect the customer’s access to their subscription.

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Resume payment collection

  1. Go to the Customers page > open the customer’s profile.
  2. Click (…) next to their subscription > Resume payment collection.
Automatic invoice issuance will restart beginning with the customer’s next subscription renewal date.