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Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

When a support ticket is created, it appears for administrators on the Support > Tickets page. Administrators receive notifications and can manage support tickets.

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Manage a support ticket

Administrators open the support ticket to reveal the ticket details:
  1. Administrators manage support ticket types, update the status, assign a responsible administrator, and add comments to explain the resolution.
  2. To update the ticket status, click the “Status” icon next to the relevant ticket and select a new status. ​
  3. Both the requester and assignee are notified of new activity and can continue the conversation within the ticket.
  4. Once the issue is fully resolved, the administrator updates the ticket status to “Solved”.
    • For users, “Solved” and “Closed” tickets are automatically archived after 30 days of inactivity and hidden from the Support page.
    • For administrators, these tickets are hidden from the Support page immediately. By default, only “New” and “In Progress” tickets are displayed for convenience. Administrators can still view “Solved” and “Closed” tickets using the status filter.

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Search for a support ticket

Administrators can find a particular ticket on the Customers > user profile > Support tickets page, or on the general Support > Tickets page. For efficient support ticket management, filter tickets by type, status, requesters, and assignees.
FilterDefinition
TypeTicket type (Access, Bookings, Internet, etc.)
StatusTicket processing status (New, In progress, Solved, Closed)
RequesterThe name of the user to whom the assistance is provided.
AssigneeThe name of the administrator to whom the ticket is assigned.
You can also use the search bar in the top-right corner of the Support page to quickly find the ticket you need (search by ticket status, assignee or requester name, ticket type, number, or even any word from the ticket description — matching results will appear instantly). To see the exact date and time a ticket was created, administrators check the “Create date” column or open the ticket and hover over the timestamp displayed beneath it. FAQ
Administrators receive ticket reminders when a support ticket from the customer is still in “New” status and awaiting action. You’ll receive up to two reminders:
  • 1 day after the ticket is created.
  • 3 days after the first reminder.
You can disable ticket reminders on your Account > Notifications page.