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Location guides serve as a knowledge base that consolidates any helpful information about your space and features it for your customers.

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Create a guide

  1. Go to Support > Guides.
  2. Press Create guide > add the guide title and description, use rich text formatting.
  3. To add photos and videos to your guide description, click on the place in the text where you want the image or video to be inserted > paste the copied image or press Gallery icon in the lower left corner to pick a photo or video from your device. Any image or video format your device supports works, with images up to 5 MB and videos up to 50 MB.
  1. To attach files, such as a PDF, to your guide, press Upload in the Attachments section and select one or multiple files from your device. Any file format works, and each file can be up to 50 MB.
  2. In the Visibility section, select the guide’s visibility.
  3. Tap Create.
You can also ask Agent to create a guide for you.
The visibility of your guides also influences the visibility of the Information page. Therefore, if the visibility of any of your guides is Public, the Information page becomes public, too.

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Where guides appear to users

Once created, users can discover guides on the Information and Support pages.
The Search field allows users to easily browse through location guides and quickly find answers to their questions.
Guides are sorted alphabetically by title.
Guides help all app users find additional information about your location to help them feel more convenient in your space. We recommend you create guides on the following topics:
  • How to find us - give detailed directions on how to find your space at the given address or attach a video guide.
  • How to become a member - a guide explaining how to sign up for a membership or office.
  • ​Parking - share if you provide members with parking possibilities, give the details in this guide.
  • House rules - describe room etiquette, kitchen rules, noise regulations, etc.
  • Refund policy - clearly state the rules and timelines for processing returns or refunds on bookings, products, or events.

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Export a guides report

On the Support > Guides tab, click (…) in the top right corner > Export guides > CSV or XLSX to download a report on all guides.
Export guides options in the Guides page menu on Spacebring's coworking space management platform
The report includes each guide’s title, visibility, and create date.

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Edit a guide

  1. Go to Support > Guides.
  2. Hover over the guide > press the menu (…) next to it > press Edit.
Guides list with the menu of a guide open and Edit highlighted on Spacebring's coworking space management platform
  1. Change the guide and press Save.
To change the visibility of several guides at once, select their checkboxes on the Support > Guides tab, then press Visibility at the bottom of the page and choose who can see them. To quickly select several or all items in a long list, select a checkbox, then hold Shift and select another checkbox to select every row between them.

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Delete a guide

  1. Go to Support > Guides.
  2. Hover over the guide > press the menu (…) next to it > press Delete and confirm your action.
Guides list with the menu of a guide open and Delete highlighted on Spacebring's coworking space management platform
Deleting a guide is irreversible and can not be undone.