To maintain strong security in your member portal, the owner can block abusive users by adding them to a blacklist.Documentation Index
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Add users to a blacklist
- Click your network name top left.
- Go to Network settings > Users.
- Find the necessary user and click (…) >
Blacklist emailnext to them.

- Go to Network settings > Privacy and security.
- Switch to the
Blacklisttab. - In the “Email” field, type the user’s email address.
- Click
Add, and confirm.

How the blacklist works
- Once blacklisted, the user is immediately logged out of all active sessions.
- They can no longer log in to the member web portal or mobile apps.
- Blacklisting applies across your entire network (if you have multiple locations), but does not extend to other networks.
- On the Users page, blacklisted users are marked with a red shield icon with a slash.
- You can remove a user from the blacklist at any time by clicking (…) >
Remove email from blacklistnext to them.
