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Sometimes, an event can be canceled. Administrators can always cancel an event if needed.

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How administrators cancel the event

  1. Go to the Locations > Events page.
  2. Choose the event that needs to be canceled > press ... menu button top right > press Cancel.

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How users are notified about the event being canceled

If the administrator cancels the event, all event attendees will receive a push and, if enabled, an email notification that the event has been canceled. Understand and manage user notifications Users can also check the event status on the Locations > Events page. If the event was canceled, the user will see the red label “Canceled” on the event being canceled.
Attendees will not receive a refund if the administrator cancels the event. A refund can only be initiated if the attendee cancels the ticket. Understand refunds