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Customers can access your member portal in two ways — by discovering it on their own or by receiving a direct member invitation. This page outlines what each journey looks like.

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New customer journey

A new customer lands on your member web portal or mobile app from your website, a social media link, a QR code, or anywhere else you’ve shared your portal publicly.
1

Browse your services

Users can explore everything you’ve set to “Public” visibility — Rooms, Desks, Offices, Equipment, Parking, Events, Shop, Feed, Support, and Sign up button with membership plans — without needing to log in.
Member Web Portal Customize The Landing Page 3
2

Enter their email

The moment a visitor starts a booking, signing up for a plan, or any other interaction, they are prompted to enter and verify their email address. By continuing, they agree to your organization’s privacy policy.
The confirmation code is valid for 10 minutes.
3

Accept terms of use

When proceeding with a booking, purchase, or any action that creates a mutual obligation, customers are prompted to enter their name and accept your terms of use.
Terms of use acceptance applies to all actions that create mutual obligations or liabilities — bookings, product orders, and similar — even when no payment is involved.
If the action involves a payment, customers may also be asked to provide billing details, depending on whether you have enabled that.
4

Complete their profile

After their first interaction, a Complete your profile banner appears at the top of the main page. Customers can add a photo, bio, or phone number at any time.

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Invited member journey

When you invite someone as a member, they receive an email with an Activate my account button.
1

Activate their account

Clicking Activate my account in the invitation email logs the user into the member portal automatically — no email verification required. Their profile is prefilled with the details you entered when inviting them.
Member Onboarding Invited Member Journey 1
2

Access your services

Invited members immediately see and can interact with all products and services set to “Location members”, “Network members”, or lower visibility. If you have assigned them a subscription, all its entitlements and access are available right away (unless the subscription is set to start on a future date).
Member Onboarding Invited Member Journey Access Your Services
3

Accept terms of use

When making their first booking, purchase, or any action that creates a mutual obligation, they are prompted to accept your terms of use.
4

Complete their profile

A Complete your profile banner appears at the top of the main page. Customers can add or update their photo, bio, or other personal details at any time.

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How customers log out

1

Go to the Account page

Tap the icon showing their photo, name initials, or the “Person” icon to open the Account page.
2

Log out

Tap the (…) menu in the top right >Log out.
FAQs
If you or your customer are having trouble logging in, check the following:
  1. Double-check the entered email address. If there is a mistake, tap Wrong email? to correct it.
  2. Entering an incorrect confirmation code 5 times within 20 minutes triggers a temporary lockout for 20 minutes from the first failed attempt. Wait for the lockout to expire, then re-enter the email address to receive a new code.
  3. If OTP emails are not arriving, follow these email delivery troubleshooting steps.
  • Members with a full-time plan or an assigned resource (e.g. a dedicated desk or private office) do not need to check in — they have continuous access through the member portal. If your space uses an access control system, door access is granted automatically based on their subscription.
  • Members with a plan that includes day passes check in by booking a desk with a day pass on each visit. With access control, door access is granted only on days they book, rather than on a permanent basis.