Discounts

Discounts help you attract new customers, increase loyalty and retention, and drive demand for your products and services. Spacebring lets you create discounts with flexible custom rules and use them in the way that fits your goal.

Two key concepts to understand:

Coupon — represents the discount and its rules: what products it applies to, the discount percentage or amount, how long it lasts, and how many times it can be used.
Promo code — a unique code word (e.g., SUMMER20) linked to a coupon. Administrators share promo codes with specific customers or in promotions. Customers enter the code in the member portal at checkout to redeem the discount (coupon).

Create coupons

Go to Catalog > Discounts.
Click Create coupon and configure its properties.


Title	Optional. Name the coupon to tell it apart from others, such as Off-peak hours. Administrators see the title in coupon lists and when they pick a coupon, while invoices, receipts, and the member portal show the discount.
Redeemable for	Choose the product type(s) the discount applies to: Room bookings Conference room bookings Event space bookings Meeting room bookings Phone booth bookings Studio bookings Station bookings Hot desk bookings Dedicated desk bookings Office bookings Parking bookings Equipment bookings Event tickets Shop products Packages Subscription items (discounts for memberships or rental plans)
Apply to specific items	Enable if the discount should apply only to selected items. Select the items from the dropdown.
Discount type	Fixed amount or Percentage.
Percentage, % or Fixed amount	Depending on the selected discount type, enter the discount percent or amount.
Applicable to credits	Available only for Percentage discounts. Enable if the discount should apply to both monetary and credit payments.
Duration type	Applicable only to Subscription items. Defines how long the discount applies to subscription invoices: Forever — applies indefinitely until the administrator removes the coupon from the subscription Once — applies only to the first subscription invoice generated after the coupon is applied Repeating — applies to all subscription invoices generated during the selected period.
Duration in months	Available only for the Repeating duration type. Defines the number of months the discount will apply to subscription invoices.
Limited redemption	Enable to limit how many times the coupon can be redeemed across all customers. The limit applies to transactions, not seats or items — if the limit is 5, the coupon can be applied to 5 separate transactions.

Choose the right Redeemable for type so discounts apply as expected:

For short-term (hourly, daily) bookings, create coupons redeemable for the relevant Bookings (e.g., room, meeting room, hot desk).
For long-term subscriptions (weekly, monthly, and longer) for memberships or resource rentals, create coupons redeemable for Subscription items.

If one discount should be valid for both, select both types in the Redeemable for field.

A promo code is a unique code — for example, SUMMER20 — linked to a coupon. You can create and share promo codes with specific customers or distribute it broadly for a promotion or marketing campaign. To create a promo code:

Go to Catalog > Discounts.
On the Coupons tab, select the coupon the promo code should be linked to.
Click Create promo code.

Configure the promo code properties.


Code	The code customers enter at checkout to redeem the discount.
Expiration	Enable if the promo code should be valid only until a specific date. The expiration date is the last day the code can be redeemed, though customers can apply it to bookings scheduled after that date.
Limited by first purchase	Enable to make the promo code valid only for customers making their first purchase of this product type at the location.
Limited redemption	Enable to limit how many times the promo code can be redeemed across all customers. The promo code redemption limit cannot exceed the coupon’s redemption limit. The limit applies to transactions — if the limit is 5, the promo code can be used for 5 separate purchases.

Share the promo code directly with customers or publish it in your marketing campaign. Customers enter it at checkout to redeem the discount.

Explore the most common discount scenarios and setup examples.

What’s next

Once you have created discount coupons, you can put them to work in three ways:

Membership and rental price discounts

Give a customer a discount on their membership or rental price.

Discounted member rates on bookings and services

Let members pay less for meeting rooms, desks, and other purchases as part of their membership.

One-off discounts

Give a discount on a customer’s one-off booking, shop product, event ticket, or package.

To see how many times each discount has been redeemed, who redeemed it, and when:

Go to Catalog > Discounts.
Open a coupon on the Coupons tab, or a promo code on the Promo codes tab, to view:

Total redemptions
Customer name
Product the coupon or promo code was applied to
Redemption date

Catalog Discounts Redeem For Bookings Track Coupon And Promo Code Usage

Once a coupon or promo code is applied, the discount appears in transaction and invoice details, as well as on invoice and receipt PDFs.

For broader analytics, export the invoice items report to analyze discount usage. The report provides information about all the discount applications.

Manage and delete coupons

Go to Catalog > Discounts > Coupons to see all coupons of the location, each with the items it applies to and its number of redemptions. Open a coupon to:

Change its Title.
Change its Applicable items, if Apply to specific items was enabled when the coupon was created.
See its promo codes and who redeemed it and when.

Coupon page with the Title field, the applicable items, and an active and an archived promo code on Spacebring's coworking space management platform

Once created, a coupon’s discount and other rules cannot be edited. To change them, delete the coupon and create a new one.

To delete a coupon, click (…) next to it > Delete. Once you delete it:

It can no longer be redeemed, and its promo codes are archived.
Subscriptions that already have it in the Coupon field keep the discount.
It’s removed from the Granted coupons of memberships, rental plans, and subscriptions, so members no longer get its reduced rates.

To delete several coupons at once, select their checkboxes, then press Delete at the bottom of the page. To quickly select several or all items in a long list, select a checkbox, then hold Shift and select another checkbox to select every row between them.

Go to Catalog > Discounts > Promo codes to see all codes of the location in one list, each with its coupon, status, and number of redemptions. On this tab you can:

Click (…) next to a code > Copy to copy it and share it with a customer.
Filter promo codes by coupon in Add filter > Coupon.
Open a code to see who redeemed it and when.
Click (…) next to a code > Archive to stop new redemptions. The code then leaves this tab and stays listed on its coupon’s page.

Promo codes tab with each code's coupon, status, and redemptions, and the actions of a hovered code on Spacebring's coworking space management platform

Once created, a promo code cannot be edited. To change it, archive the promo code and create a new one. You can reuse the same code.

To archive several promo codes at once, select their checkboxes, then press Archive at the bottom of the page. To quickly select several or all items in a long list, select a checkbox, then hold Shift and select another checkbox to select every row between them.

Getting started

Admin experience

Member experience

Create coupons

What’s next

Membership and rental price discounts

Discounted member rates on bookings and services

One-off discounts

Manage and delete coupons

​Create coupons

​Create promo codes

​What’s next

Membership and rental price discounts

Discounted member rates on bookings and services

One-off discounts

​Track coupon and promo code usage

​Manage and delete coupons

​Manage and archive promo codes

Create coupons

Create promo codes

What’s next

Track coupon and promo code usage

Manage and delete coupons

Manage and archive promo codes