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Documentation Index

Fetch the complete documentation index at: https://www.spacebring.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

If you have a Stripe, WayForPay, or Tap payment gateway connected, customers can have their payment methods saved for quick and automatic payments.

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Add a payment method

The user’s payment method is automatically saved once they make at least one payment using it. Payment methods can also be added manually.

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As a customer

  1. Go to Locations > Membership > Billing.
    • Individual members go to the “Personal” section on Membership.
    • Company managers go to the section with their company name.
  2. Under the “Payment methods” section, press Add and input their details.

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As an administrator

  1. Go to Customers > open a customer profile.
  2. In the “Payment methods” section, click Add. ​
  3. Add a payment method > Save.
Administrators can use customers’ saved payment methods for:

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Set a default payment method

The default payment method is used for automatic invoice charges by subscription. The user’s payment method is automatically saved as the default one once they pay at least one invoice using it. It can also be set manually.

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As a customer

  1. Go to Locations > Membership > Billing.
  2. Click (...) next to the preliminary added payment method.
  3. Press Set as default.

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As an administrator

  1. Go to Customers > open a customer profile.
  2. Click (...) next to the preliminary added payment method.
  3. Press Set as default.

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Change a default payment method

Users can change the default payment method if needed.

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As a customer

  1. Members and company managers go to Locations > Membership > Billing.
  2. Under the “Payment methods” section, press Add > input the details.
  3. Once saved, click (...) next to the new payment method > hit Set as default.
  4. Delete the previous one, if needed. ​

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As an administrator

  1. Go to Customers > open a customer profile.
  2. Click (...) next to the preliminary added payment method.
  3. Press Set as default.

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Delete a payment method

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As a customer

  1. Members and company managers go to Locations > Membership > Billing.
  2. Tap (...) next to the payment method > Delete. ​
If the payment method being deleted is set as default and linked to an active subscription, a new payment method must be added and set as default first. Once a new default payment method is established, the previous one can be deleted.

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As an administrator

  1. Go to Customers > open a customer profile.
  2. Click (...) next to the payment method > Delete. ​
With the payment gateway connected to the location, users can make online payments for all products and services.

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How users make payments

  1. When making a booking or purchase, users select their saved payment method or the “New payment method” option (or “PayPal”, “Mercado Pago”, or “KakaoPay” if these payment gateways are connected).
  2. If users have a promo code for a discount, they enter it in the “Promo code” field. If the code is valid, the discount will be applied, and they will see the reduced price immediately.
  3. Enter their billing details, if they haven’t yet. Billing details fields appear depending on the “Require billing details” setting.
  1. In case of the “New payment method” option, users are redirected to the payment page of the payment gateway. There, they can see all the payment methods your payment gateway supports and complete the payment.
  1. For each initiated payment, users can see a transaction and its status. They can check it themselves from the Membership > Billing > Transactions page.
  2. Upon successful payment, users see a confirmation on their screen and receive an automated email containing both their payment receipt and the corresponding invoice. ​ Administrators can check all the transactions by going to Billing > Transactions page.

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Understand transaction statuses

Transaction statusMeaning
PaidThe payment has been successfully completed. The booking or purchase appears on the corresponding page in the member web portal, member mobile app, and Spacebring.
Pending
  • The user has opened the payment page but still needs to complete the payment. The transaction remains “Pending” for 15 minutes. If the customer doesn’t pay within this window, the transaction automatically moves to “Canceled” status.
  • The administrator created a booking using an “External” payment method and set the status to “Pending”. The transaction will remain “Pending” until an administrator updates it to “Paid” or “Canceled”.
ProcessingThe payment attempt has been completed by the user, and the user’s bank must confirm the payment.
Canceled
FailedThe payment was initiated by the user but was declined by the payment gateway for some reason, e.g., an insufficient balance or an issue with the user’s bank. Troubleshoot failed transactions
FAQ​s
To check what payment gateway the user paid with for the booking or purchase, follow the next steps:
  1. Navigate to Spacebring > Analytics > press Create report button top right and select “Transactions” type.
  2. Set the necessary start and end dates, status, and press Download.
  3. Find the necessary transaction and check the “Payment type” row to see the payment gateway.
To remove a default payment method for an active subscription, you must first add a new payment method and set it as the default.If you want to prevent automatic charges from an existing card without adding a new payment method, you can disable “Auto-pay” to transition the customer to manual payments.If “Auto-pay” is disabled, the customer will not be automatically charged, despite having a default payment method on file, and will instead receive invoices for manual payment.